Concierge Team Member

2 weeks ago

Broadbeach, Australia Assetlink Full time

**Description**:
About Assetlink

We pride ourselves on our culture - The Assetlink Way.

We have one of the country’s most diverse and dependable workforces. We have also been awarded the prestigious Top Employers Certification and won the AHRI Cross Cultural Management Award, recognising our commitment to providing a safe, supportive and passionate working environment.

Our Vision is “To change the lives of those we work with by connecting them with the best opportunities of the Australian community”.

The Role

We have a casual concierge position at Pacific Fair Shopping Centre. As a Concierge team member, you will introduce people to the exciting world of our Shopping Centre, turning curious visitors into loyal customers. You will be part of a team focused on identifying, meeting and exceeding customer needs to ensure that optimal customer service objectives are achieved.

This position will require flexibility across mornings, afternoons and evenings 7 days a week.

If you have reception or concierge experience and would like to be part of a team that makes a difference, then we would love to hear from you.

This position is paid in accordance with the General Retail Industry Award 2020.

Role Requirements

Serving customers in person, by phone and via internet
Organising loan of mobility equipment, gift card sales, making bookings and updating databases
Problem solving and conflict resolution skills
Reconciling daily banking and assisting with ad hoc marketing events
Ability to multi-task, be flexible and work under pressure to meet deadlines
A full license in order to drive the Pacific Fair taxi which transports our guests within the centre
Provide support to the Cleaning Services Manager/Security Manager
Impeccable presentation and grooming
Have a positive and enthusiastic personality
The ability to work in a dynamic, fast paced environment, whilst maintaining composure
Delivering outcomes of the highest quality
Excellent verbal and written communication skills
Ability to create lasting impressions and meaningful relationships
An ability to work both independently and as part of a team
Adequate flexibility and availability to work across a 7-day week, including Public Holidays
Prior customer facing customer service or hospitality, retail, hotel concierge experience is preferred
Good knowledge of and a commitment to safe working practices
Be physically fit to carry out standard duties and ability to work on your feet for lengthy periods
Must have valid work rights in Australia

What we offer you

Reward and recognition incentives
Ongoing training and development
A safe and supportive working environment
Career development
A family-oriented culture
Free uniform
Discounted car parking

If you're a highly motivated, enthusiastic individual with a commitment to providing excellent service and would like to be part of a key onsite team, we’d love to hear from you, click ‘Apply’.

In order to comply with various Federal/State/Territory Government mandates and Client site requirements, you must be able to provide proof of vaccination if required to do so as part of the Assetlink recruitment process.

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