Customer Service Officer

6 days ago

Mickleham, Australia Plasdene Glass-Pak Full time

_**Monday - Friday (9:00am - 5:00pm)**_
- _**Close knit team with a fun, supportive and collaborative culture **_
- _**Highly successful and growing business offering stability**_
- _**Great salary **_
- _**Not a call centre - No cold calling**_
- _**Excellent role to expand career potential for seasoned professionals seeking their next challenge **_
- _**Also prepared to mentor those with limited work experience **_

**Partner With Us & Grow**

Partner With Us & Grow is our purpose, our brand statement, and is the heart and soul of why we do what we do. We are dedicated to creating an environment that allows our people to thrive. Wherever they may be on their work journey (just starting out, progressing, or chasing their next adventure) this means supporting personal and professional development within the business; providing opportunities to diversify skill set; and obtaining promotions from within. Our commitment to our people is one of a nurturing growth partnership aimed at providing the highest level of career satisfaction.

**About The Role**

Our customer service team is highly valued and critical for our continued success. The role is diverse and will see you working with a large and varied product range.

**Key accountabilities**:

- Engage face-to-face with customers in a Showroom environment taking them on a journey of exploration to provide the best packaging solution to fit their needs
- Respond to telephone sales enquiries
- Prompt and efficient processing of customer orders and timely follow-up to meet specified delivery dates
- Price and quote customers within agreed parameters
- Build strong customer relationships for repeat business
- Field new enquiries and provide support to the external sales team

**About You**

To succeed in this role you will need the following skills and attributes:

- A passion for sales and customer service
- Clear and confident written and verbal communication skills
- Computer literacy - SAP or equivalent, although not essential, would be advantageous
- A collaborative approach and a team contributor
- Maturity and a proactive nature
- High attention to detail and accuracy

**About Us**

Plasdene Glass-Pak is now the largest independent, family and Australian-owned Packaging Distribution Business in Australia. We supply glass and plastic bottles, jars, containers, closures, cartons, dividers, cans, flexible and bulk packaging to the food, beverage, pharmaceutical, health care, wine, oil, spirit, industrial, agricultural, pet care, personal care and cosmetic sectors from seven Packaging Plaza Showrooms and Distribution Centres across the Nation.

If you are seeking a fantastic opportunity to join an industry leader and believe in the importance of delivering exceptional customer service, we would love to hear from you

**Interested?**

**Recruitment Agency Statement**

Pay: $50,000.00 - $65,000.00 per year

Schedule:

- 8 hour shift
- Monday to Friday
- No weekends

Work Location: In person

Application Deadline: 03/10/2024

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