Device Care Centre Team Member

5 days ago

Auburn, Australia Assurant Full time

Complete accurate diagnostics and quality control on mobile phones and other devices.
- Use systems to data wipe mobile phones and other devices.
- Work on various aspects of the customisation and configuration of customer devices.
- Maintain high standards while maximising productivity.
- Work with the wider DCC Team to ensure SLAs, KPIs and deadlines are met.
- Pass monthly audits that are completed by DCC Team Leaders and the QA team.
- Provide feedback to Team Leaders around any issues or delays on the DCC floor for timely resolution and to ensure the customer’s expectations are managed.
- Consumables preparation.
- Ensure the accurate labelling, documentation, and verification of processing devices.
- Prepare shipments for outbound.
- Manual Handling of stock in a safe manner in accordance with Assurant policies and procedures.
- General housekeeping of Operations area to ensure high standards are consistently maintained.
- Participate in stock counts in accordance with Operations requirements.
- Multi skilled to carry out several different tasks within the Operations area.
- Work in other areas of the Device Care Centre in line with Business needs from time to time.
- Ensure health & safety and work standards are adhered to following due process, procedure, and compliance requirements.
- Consistently demonstrate Assurant’s values and commitments.

**Helping People Thrive in a Connected World**

**What’s the culture like at Assurant?**
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 13 countries and awarded the Fortune America’s Most Innovative Companies recognition in 2023, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

**Company Overview**
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

**Equal Opportunity Statement**
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.

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