Store Consultant

**Permanent Full Time Role with No Nights, Sundays or Public Holidays for a Great Work/Life Balance**

**Use your customer service skills and expertise to add REAL value immediately to our ever-growing team**

**Opportunities for Career Growth & Succession Planning**

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**About Us**:
Established in 2000, National Storage is one of Australia and New Zealand’s largest self-storage providers, tailoring self-storage solutions in 200+ storage centres across Australia and New Zealand. As an ASX 200 listed company, we have experienced our success by focusing on the most important part of our business - our people and our customers.

With a continual growth plan for expanding our portfolio across Australia and New Zealand, we have a **Full Time Store Consultant** role now on offer at our **Bayswater **Centre.**

**The Role**:
Reporting into the Storage Manager, our Store Consultants are a vital role within our business, as they work closely with our customers to ensure a seamless service is provided. The role itself is an exciting & varied. Duties range from customer service, administration and operational tasks.
- A Day-to-Day Life of a Store Consultant Consists Of: _
- Working in a customer facing environment to deliver the ultimate customer experience by supporting our customers in making the best storage choice for their needs.
- Assisting & servicing the commercial customer base to ensure their needs are met on a daily/weekly basis.
- Assist in ensuring the centre achieves its budgeted KPI goals.
- Conduct centre tours and walk throughs which showcase our facilities.
- Focusing on centre presentation, maintenance, and cleanliness to ensure our centres always represent our high standards.
- Maintain a safe and secure centre by wearing appropriate safety gear, safe use of equipment, and following workplace health and safety procedures.
- Complete arrears management steps to ensure accounts are kept up to date and offer solutions where feasible.
- Action general administration duties such as customer contracts, inventory, and insurance claims.

**About You**:
To be successful in this role you will have:

- Strong communication skills to build relationships with customers and stakeholders.
- Have a motivated, proactive and positive attitude.
- Customer service experience in a sales environment (desirable).
- The ability to work well in a team and autonomously.
- The willingness to learn and grow with the business.
- Impeccable attention to detail.
- You are driven by results & an eagerness to take ownership over your work.

**Benefits - Why Work with Us?**
- Permanent role within a successful and expanding business which employs great people.
- Structured four-week training and induction program to ensure your success.
- Access a range of National Storage Perks such as:

- Generous parental leave policy
- Employee Assistance Program
- Health reimbursements ranging from gym memberships to health

insurance
- Unlimited retail discounts
- Referral incentives
- Opportunities to connect with our communities and charities
- Work with an innovative commercial business that values teamwork, care & excellence.

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**Start Your Journey - APPLY NOW