Booking Services Manager

**Booking Services Manager**

Passionate about customer service with a strong background in bookings and ticketing systems? We are looking for a motivated and collaborative Booking Services Manager who can lead the development and management of bookings and ticketing services across the organisation. You will be joining a customer focused, professional and dynamic team that supports MHNSW to achieve its goals.

**What the opportunity is**:

- Employment with Museums of History NSW, NSW Department of Enterprise, Investment and Trade.
- Clerk Grade 7/8 - $126,222. Package includes salary ($101,947 - $112,849), employer's contribution to superannuation and annual leave loading.
- Full-time ongoing employment
- The role will work across the Sydney area.

**What we do**

MHNSW brings together the museums, historic houses and associated collections previously in the care of Sydney Living Museums with the vast collection of more than 13 million items held by the former NSW State Archives. This includes one of the world’s most complete and important collections documenting colonisation.

We have an exciting opportunity for you to join us at MHNSW

**What you’ll do with us**
This role will manage and lead booking services across Museums of History NSW to ensure the delivery of exceptional customer service to all customers, visitors and members.

For more information on the role contact Karen Rivera, Head, Audience & Marketing Programming, Production & Audience on 02 8239 2476.

**What you need to do to apply**
- A one to two page cover letter outlining how your skills and experiences meet the essential requirements for this role
- A current resume listing two referees

**Also note**:

- If you are speech or hearing impaired, have access requirements that require reasonable adjustment in the assessment process, or require access to information about this vacancy in a different format, please call the Head of People & Culture on 02 8239 2366.
- A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

**Diversity and Flexible Working**
We are expert keepers and tellers of history, and its many stories, peoples, and cultures. We want to create a team and workplace that reflects this diversity as well as the diversity in the communities we serve. We know through experience that different ideas, perspectives and backgrounds create a stronger and more creative work environment that delivers better, more inclusive results and connects our people to our communities, to our history, and to each other.

Our vision is to support and empower First Nations people, communities and culture, and across the sites that we care for, we are committed to shifting perspectives, truth telling and delivering honest reflections on history.

We understand that flexibility means different things to different people and are committed to offering flexible work arrangements where and when possible.

Our team can provide alternative formats to apply, make adjustments to the recruitment process and offer information about workplace adjustments and support networks.

**What the essential requirements of the role are**
- 3 to 5 years’ experience leading bookings services within a busy multifaceted environment.
- Knowledge of and experience working with systems such as Tessitura, Ungerboeck and Time Target.
- Possession of a valid NSW drivers’ licence.
- Willingness to work across and ability to travel to multiple work locations.

**What you need to tell us - Targeted questions**:

- Please outline your experience in leading a Bookings team including implementing ticketing solutions, developing bookings procedures and troubleshooting systems issues.
- Please provide an example of how you resolve difficult customer complaints, and the overall approach you would take to ensure the Bookings team delivers excellence in customer service.