Assistant Case Manager

Assistant Case Manager **Primary Details** Time Type: Full time Worker Type: Employee **Assistant Case Manager** - **Location: Canberra**: - **Type: Permanent, Full Time** **The opportunity** This is an exciting opportunity to join us at entry level support our Workers Compensation Claims team. As a key member of the "engine room" of the business, you will play a crucial role in supporting our Case Managers to be able to provide the best experience for our customers Your responsibilities will include but are not limited to: - Support our customers on their return-to-work journey by acting as the key point of contact for stakeholders, including injured workers, their employers, general practitioners, and other medical professionals - Respond to enquiries in an accurate, concise, and courteous manner ensuring that we are putting the customer at the heart of what we do to ensure an effective resolution - Assist Case Managers in the development of case management plans for clients that stipulate goals and activities. - Accurate & efficient data entry - Claims activities are completed accurately and within the agreed timeframe - Ensure set timeframes and compliance measures are adhered to with all legislative codes and company policies **About you** To be successful in this role, you will have: - A customer-centric approach which sees you optimise outcomes for our customers - Developed time management skills - Proven ability to demonstrate resilience in managing challenging scenarios - A keen willingness to learn and proactively engage in a fast paced, dynamic team **About QBE** We can never really predict what's around the corner, but at QBE we're asking the right questions to enable a more resilient future - helping those around us build strength and embrace change to their advantage. We're an international insurer that's building momentum towards realising our vision of becoming the most consistent and innovative risk partner. And our people will be at the centre of our success. We're proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities. With more than more than 13,000 people working across 27 countries, we're big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind. We believe this is our moment - what if it was yours too? **Benefits** We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from: - 'Hybrid Working' - a mix of working from home and in the office to enhance your work/life balance - Our 'Thriving at our Best' wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice - 12 weeks' gender-equal flexible leave for all new parents, including paid super - The ability to maximise retirement savings through voluntary super contributions and company matching - Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums - Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners **Rewards & Recognition** We value our employee's experience with us and are proud to have been recognised for the following awards: - 2021 LinkedIn Top Employer & HRD Employer of Choice - 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards - Australian Workplace Equality Index (AWEI) Platinum Employer since 2022 - the definitive national LGBTIQ+ benchmark for workplace inclusion recognising employers achieving Gold status for 4 or more years - Ranked 6th place in the AAGE Top Graduate Employers 2021 as voted by graduates - Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads) - Family First accredited employer since 2021 **Skills**: Claims Administration, Communication, Critical Thinking, Customer Service, Data Entry, Detail-Oriented, Document Management, Insurance Claims Processing, Intentional collaboration, Managing performance, Microsoft Applications, Prioritization, Problem Solving, Risk Assessments, Time Management Application Close Date: 31/10/2024 11:59 PM How to Apply: Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates. Job ID 329743