Customer Success Associate

6 days ago

Sydney, Australia Give A Grad A Go Full time

Competitive starting salary depending on experience level (up to $90k + Super)
- Overseas travel opportunities
- Friendly, team-oriented culture

**Company Profile - Cyber Security Consultancy**
In this Customer Success role, you will join a close-knit friendly team of cyber security experts in Sydney CBD. Very well-established in the Australian market, especially within Government, law enforcement and enterprise-level customers; they are continuing to expand globally.

Working with truly innovative tech, our client has developed a highly secure, cloud-based collaboration platform championed by their customers.

**Job description - Customer Success**
The Customer Success Associate will become an expert in the product, deeply understanding key customer challenges to provide the right solution. It’s the perfect role for a cyber security, technology or computer science graduate passionate about innovative technology and helping solve technical problems.

**Responsibilities of the role - Customer Success**
In this Customer Success role, your duties will include, but not be limited to:

- Hands-on training to understand the technical products inside out
- Attending on-site and online product demonstrations for customers
- Providing technical support pre and post-sales
- Understanding customer needs and assisting with product development
- Liaising with internal teams (e.g Sales and technical teams)
- Preparing sales decks and relevant reports
- Keeping up to date with industry trends

**Requirements of the role -Customer Success**
- Fantastic communication skills, both written and verbal
- Excellent technical aptitude
- Passionate about the industry and innovation
- Relevant work experience is a plus
- This role could suit a recent graduate and also someone with experience under their belt in the industry
- A keen problem solver
- Thrives in a small, dynamic team environment
- The ability to build relationships quickly with a variety of stakeholders
- Creative thinker
- A ”can-do” attitude
- Customer-centric

**Benefits of the role - Customer Success**
- Competitive starting salary depending on experience level (up to $90k + Super)
- Joining a small dynamic team passionate about their work
- A supportive environment with hands-on training from experts and leaders in the field
- Reimburse travel expenses
- Overseas travel opportunities
- Friendly, team-oriented culture
- Give a Grad a Go is committed to being an equal-opportunity employer. All qualified applicants will receive consideration regardless of age, gender, ethnicity, sexual orientation, faith, disability, or other. We are continually finding ways to improve the way we work; read our Diversity and Inclusion promise for more information about this._
- INDAUS_

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