Japanese Speaking Tour Coordinator
1 week ago
As a Tour Coordinator you will processes group tour enquiries and bookings for travel arrangements including airline tickets, coach bookings, accommodation, day tours, car-hire, transfers and travel insurance; working over the telephone and on-line.
**Responsibilities are, but not limited to**:
- Prepare quotes and itineraries for group travel
- Answer queries from agents in Japan and offer suggestions on tours, travel routes, accommodation and local customs
- Provide literature and information on local tours and places of interest
- Confirm travel and accommodation reservations and inform clients of bus, plane, ship and train connections; as well as notifying clients of travel dates, baggage limits, medical and visa requirements
- Provide information on tourist attractions or tours available, and procedures regarding lost or stolen documents; as well as climates and customs, relevant government regulations and use of credit cards or traveller's cheques;
- Maintain good supplier relations and negotiate prices with Australian providers;
- Fluency in the Japanese language;
- A deep understanding of Japanese customs and business etiquette;
- Minimum 12 months in inbound travel environment, preferably in a groups tour coordinator capacity
- Previous exposure to planning for quoting for B2B clients, preferred but not essential
- Excellent communication skills, written & verbal, with good phone manner.
- Sound sense of business, with an interest in customer service delivery
- Strong administration/organisational skills with familiarity of Microsoft Suite
- Strong attention to detail
- Ability to prioritize tasks and manage time effectively
- Ability to effective work as part of a team
- Australia Permanent Residency or Citizenship
**Salary**: $45,000.00 - $55,000.00 per year
**Experience**:
- Tour Coordinator: 1 year (preferred)
Work Authorisation:
- Australia (required)
Work Location: One location
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