Licensing Officer

4 days ago

Geelong, Australia WorkSafe Victoria Full time

**$73,742.00 per annum + 11.5% superannuation**:

- **Full-Time, fixed term position until 30/12/2025**:

- **Wadawurrung / Geelong based role (hybrid - 3 days in office)**

**About the opportunity**

The Licensing team is responsible for the issue and renewal of Licences under the Occupational Health and Safety Act and Dangerous Goods Act.

The Licensing Officer provides operational support and service through the administration of a range of licensing procedures for a limited number of permission types.

**Key accountabilities**

Provide accurate and timely information and advice to stakeholder issues via phone, face to face or written communications

Perform a diverse range of Branch administrative tasks supporting the licensing function including mail processing, filing, archiving and refunds

Ensure all completed work complies with approved procedures

Develop and maintain knowledge, techniques and skills to deliver a high quality service

Refer and escalate complex issues, complaints and permission type tasks to Senior Licensing Officers for processing and resolution

**Skills and experience**

Well-developed time management, organisational skills and excellent attention to detail

Strong customer service focus and ability to liaise on a professional level with a diverse client/stakeholder groups

Demonstrated ability to manage regular workload with mínimal supervision

Demonstrated ability to work as part of a team

Demonstrated ability and willingness to absorb knowledge and learn new skills

Good verbal and written communication skills

Working knowledge of Excel and Word

**What's next?

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