Technical Support Specialist

When you're ready, we're ready.

Take a look at what current opportunities exist when you join us at the intersection of human challenges and awesome technology.

Where your voice has an impact, and you can learn - a lot.

We just get things done.

We're more than just a one-trick pony.

Strength in inclusion and championing our differences.
- Melbourne- Permanent / Full Time- Making a meaningful difference with mission-critical software that empowers communities to thrive.
- ReadyTech is more than just a one-trick pony playing in one market with one product, or one customer. We re-imagine, design, develop and deliver technology to solve our customer’s diverse problems - supporting multiple businesses across a variety of markets to be ready for anything.
- We’re an ASX-listed company which means we are stable, have a strong track record of sustainable growth and have a significant number of long-term customers. So, what does this mean for you? It means we can offer you an experience that will push you to be your best, provide career-building challenges, and that will offer you numerous growth opportunities that can’t be found in any other company.
- It’s an inclusive environment where there is no place for politics, where we get our heads together to solve the problems that really matter to our customers, and where we always stay focused on our north star - the communities we serve, and society at large.
- We’re looking for a Technical Support Specialist in Australia to provide Open Windows Software clients with quality technical solutions for our core product.**Please note you must be based in Australia to be considered for this role.**

**If you were here last week you might have**:

- Overseen the end-to-end management of all inbound support queries, progress tracking and reporting functions
- Designed and executed SQL scripts to interrogate or correct data anomalies
- Taken ownership of the lifecycle of all calls, ensuring calls are closed as efficiently as practical with the highest level of customer satisfaction possible
- Maintained helpdesk call logging system and ensured accurate recording and updating of information
- Ensured all interactions with customers were conducted in a courteous and professional manner
- Maintained a high standard of documentation including system documentation, user manuals and procedures as required
- Optimised and executed Open Windows methodology for service support
- Deployment and configuration of software releases and patches

**More about you**
- You have outstanding customer service skills
- You have strong analytical and problem-solving skills
- You have excellent communication skills, both written and verbal
- You have technical experience in Windows Server, particularly IIS and ASP.NET
- You have knowledge of cloud solution delivery and cloud infrastructure design
- You have technical experience in Microsoft SQL Server 2008 R2 and above

**You have further experience in the following**:

- SQL Server Reporting Services (SSRS)
- Crystal Reports
- Virtual Private Networks (VPN) or other remote access tools/services
- FreshDesk

**Why you should become a Readytecher**:

- A day off for your birthday
- hip hip hooray
- Additional 4 days of leave each year
- ReadyTecher Awards each quarter with the chance to win flights and accommodation to Hamilton Island
- Hybrid work, with in-house baristas in Australia via the Ready Beans team
- Access to Sonder
- a technology-driven platform supported by safety, medical and mental health experts - available 24/7
- Paid parental leave
- Additional paid leave for miscarriage, endometriosis and menopause
- Volunteer leave
- Flu vaccinations
- And plenty of ReadyTech merch drops along the way

ReadyTech is committed to seeing things through each other's eyes. We invest deeply in relationships by offering positivity, fairness and empathy in every interaction and love that everyone is different. We're proud to be an equal opportunity employer that celebrates our diversity of race, beliefs, sexual orientations, gender identities, age, disability status, marital status and more - so that every single one of us can feel like we belong.
- As part of our commitment to ensuring a safe and secure working environment for all employees and in compliance with Australian regulations, please note that if selected for this role, you will be required to complete a comprehensive police check and an Australian working rights check. Should you have any questions or concerns regarding these requirements, please feel free to contact us.