Technical Account Manager, Es

2 weeks ago

Brisbane, Australia Amazon Full time

DESCRIPTION

Key job responsibilities
TAMs work backwards from customers to define a support strategy, deliver expert advice on AWS services, assist with project launches and assist with operational issues. They are engaged at the account level, providing recommendations and proactive advice through all phases of the cloud adoption life cycle.

Every day brings new and exciting challenges on the job while you:
Build solutions, provide technical guidance and advocate for customers

Ensure AWS environments remain operationally healthy whilst reducing cost and complexity

Develop trusting relationships with customers, understanding their business needs and technical challenges

Using technical acumen and customer obsession, drive technical discussions regarding incidents, trade-offs, and risk management

Consult with a range of partners from developers through to C-suite executives

Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers

With a bias for action, proactively find opportunities for customers to gain additional value from AWS

Provide detailed reviews of service disruptions, metrics, detailed prelaunch planning

Being part of a wider Enterprise Support team you’ll provide post-sales, consultative expertise

Solve problems across different customers as they migrate workloads to the cloud

Uplift customer capabilities by running workshops and brown bag sessions

As we continue to expand in AUS, you’ll have plenty of opportunities to develop your technical, consulting and leadership skills. You’ll work with talented cloud technologists whilst expanding your knowledge of AWS products. You’ll also have the chance to receive mentorship and gain AWS certifications.

A day in the life
Internally we call this role a Technical Account Manager (TAM). Externally you operate as a Technical Consultant by earning trust with our customers and have a direct impact in helping our customers gain the most value from cloud technology. You’ll craft and execute strategies to drive our customers’ adoption and use of AWS services.

About the team
Diverse Experiences

BASIC QUALIFICATIONS
- 5+ years of technical engineering experience
- Bachelor's degree

PREFERRED QUALIFICATIONS
- Experience with AWS services or other cloud offerings
- Experience in internal enterprise or external customer-facing environment as a technical lead

Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

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