Customer Service Manager

2 days ago

St Ives, Australia Coles Supermarkets Full time

From small everyday moments to larger-scale changes unique to a business like ours, as a Retail Leader, you’ll really see the difference your work makes every day. Whether you’re in a store, distribution centre, manufacturing site, or on the road, you’re an important part of an Aussie icon at the heart of the nation.

**About the Role**:
Reporting to the Store Manager, you’ll have full accountability for the day-to-day running of the customer service department and front of store operations. With responsibility for our checkouts and customer service desk, you’ll take pride in contributing to a store which is exceptionally presented, welcoming and engaging for our customers, team members and local community.

**About you and your skills**:

- Previous experience working in a fast-paced customer facing environment
- Proven leadership experience as you’ll need to lead, coach and develop your team to meet sales targets, cost control and rostering requirements
- To maintain excellent service standards, keeping the checkout area clean and safe for our team and customers
- To drive a one team culture which puts our team members health, safety and wellbeing first
- To be customer obsessed and continually seek to better understand our diverse customers to ensure we’re always provide an outstanding shopping experience

**What’s in it for you?**:

- **
More cash staying in your pocket**: Eligible team members receive 5% discount all year round on your Supermarket and Liquor online and in-store purchases. We also offer additional periods of double discount (10%) at various times throughout the year. As well as hotdeals exclusive to team members that translate into additional savings.
- ** Reward through recognition**:Give and receive recognition, linked to our Coles values, through our digital recognition platform ‘mythanks’. You can accumulate points to redeem in the online shop for exciting gifts and electronic gift cards from an extensive range of retailers.
- ** Opportunities for learning and development**:No matter where you start within our diverse business, you’ll have experiences, exposure, and education to satisfy you. Discover and explore a variety of career development programs and job-specific training.
- ** Novated car leases**: Looking for a new car? We provide access to novated leasing for eligible team members.
- ** Investment in your future**:Become a part-owner of the Coles Group. Our annual team member share plan offer allows eligible team members to make regular pre-tax salary sacrifice deductions to purchase Coles Group shares.
- ** Paid parental leave**:We understand how important your life outside work is and offer permanent team members paid parental leave to support you in balancing work and family.

**About the recruitment process**:
Job ID: 131838

Employment Type: Full time

  • Service Manager

    2 weeks ago

    St Ives, Australia Uniting Full time

    Located in St Ives - Full Time Position - Competitive pay, flexibility & great benefits (such as Salary Packaging) **About Uniting Kari Court** Uniting Kari Court has 4 separate households, each with up to 14 residents. Our Uniting Homemakers ensures that the community is thriving and doing things that are meaningful and enjoyable. **What do we need you...

  • Kari Court Deputy Service Manager

    6 days ago

    St Ives, Australia Uniting Full time

    Located in Kari Court in St Ives - Full Time Position - Competitive Salary and Salary Packaging Benefits **What do we need you to do?** You will have the proven ability to lead and coordinate service strategies in functional areas that include: - Working for the continuous improvement of our service in line with Accreditation Standards - Facilitating the...

  • Oshc Service Manager St Ives North

    16 hours ago

    St Ives, Australia Primary OSH Full time

    **Company Description** Partnering with parents and school communities, at Junior Adventures Group (JAG) our goal is to help today's children navigate their tomorrow by supporting children's development through play in fun, engaging environments. We live and breathe our company values every day by being considerate, passionate, courageous, and making a...

  • Store Manager

    2 days ago

    St Ives, Australia Roll'd Full time

    **Roll'd is a fresh, fast and healthy Vietnamese food business that is thriving in the Australian and international food scene.** We take pride in making fresh, fast and healthy Vietnamese food and have fun doing it! At Roll'd we are all about making memories. Our team consists of enthusiastic, hard-working and passionate people that respect one another....

  • Assistant Store Manager

    16 hours ago

    St Ives, Australia Fella Hamilton Full time

    Fella Hamilton is an iconic Australian fashion chain and we are looking for a motivated, confident and experienced assistant manager for our St Ives store. The role involves customer service and sales, stock control & stock takes, meeting KPI's and sales budgets, merchandising including being able to follow a store guide for catalogue launch and promotional...

  • Assistant Store Manager

    1 week ago

    St Ives, Australia Oscar Wylee Full time

    **What's in it for you?** - Learn optics and upscale your retail career to the next level - Help develop future retail rockstars - Flexible opportunity, Monday, Thursday & Sunday availability preferred. - Receive 2 x free prescription eyewear per calendar year to keep you on trend! Oscar Wylee is a leading optometry company with 130+ stores located in...

  • Bookshop Assistant Store Manager

    4 days ago

    St Ives, Australia BOOK FACE Full time

    BOOK FACE is seeking an Assistant Store Manager for our new store in St Ives. As the Assistant Store Manager your role is to support the Store Manager to ensure the bookstore runs smoothly by taking on some managerial tasks, such as overseeing the team to provide excellent customer service, training, accounting duties and scheduling team rosters. The main...

  • Bookshop Assistant Store Manager

    2 days ago

    St Ives, Australia BOOK FACE Full time

    Do you love reading? BOOK FACE is seeking an Assistant Store Manager to join our well-read booksellers in the BOOK FACE St Ives store. As the Assistant Store Manager your role is to support the Store Manager to ensure the bookstore runs smoothly by taking on some managerial tasks, such as overseeing the team to provide excellent customer service, training,...

  • Store Manager

    2 days ago

    St Ives, Australia Retailworld Resourcing Full time

    Australian Premium Menswear | Tuesday - Saturday Roster - Loyal Customer Base | Generous Monthly Bonus Scheme. - Great Culture | Continuous Training & Development. **About the Role**: We have an opportunity for an experienced and motivated Store Manager to lead a high performing team. You will oversee all day-to-day operations including inventory, visual...

  • Store Manager at Roll'd St Ives

    2 weeks ago

    St Ives, Australia Roll'd Full time

    **Roll'd is a fresh, fast and healthy Vietnamese food business that is thriving in the Australian and international food scene.** We take pride in making fresh, fast and healthy Vietnamese food and have fun doing it! At Roll'd we are all about making memories. Our team consists of enthusiastic, hard-working and passionate people that respect one another....