Service Delivery Supervisor

5 days ago

Sydney, Australia Downer Group Full time

We currently have an opportunity for a Service Delivery Supervisor. Join our Government and Integrated Facilities Management team and play a key role in delivering programmed work orders and managing work priorities in the Inner City region. Reporting to the Regional Manager, you'll help deliver high-quality outcomes that support our essential services.

**What You’ll Do**

This role offers a broad scope, with key responsibilities including:

- Schedule Programmed Works, travelling to properties to validate scopes submitted by our client, identifying any variations.
- Undertake works in progress and safety inspections based on activities and trends.
- Ensure all information relating to each work order is accurately captured within management systems.
- Build and maintain very strong relationships with customers.
- Complete pre, mid and post work inspections for each work order, ensuring progress of these inspections are recorded within the system with relevant documentation.

**What You’ll Bring**
- Mechanical / Electrical, or relevant Trade Certificate and driver’s licence.
- Must own vehicle as a requirement to travel within the region and conduct site visits.
- Strong stakeholder management experience, internal and external and have managed subcontractors within a construction project environment.
- Travel to the office fortnightly for team collaboration.
- Skilled in handling high-volume work orders with strong administrative abilities to ensure accurate job management in the system.
- More than anything, you’ll bring a strong work ethic, a positive attitude, and a commitment to delivering high-quality outcomes for our clients. _

**Why Downer?**

At Downer, we plan, create, and sustain essential public services across Australia and New Zealand. From hospitals to data centres and defence partnerships, we manage critical infrastructure that keeps communities thriving.

**What It Means to Belong at Downer**

We’re proud of our high-performance culture and commitment to diversity, offering:

- Training and development to support and diversify your career.
- With 30% of vacancies filled internally you’ll find real opportunities to advance your career.
- Healthcare discounts, great savings on retail purchases,
- Car Novated Leasing purchases and much more.
- Employee Assistance Program: professional support for you and your family when you need it most.

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