Clinic Co-ordinator

**Join our expanding beauty & wellness hub in Carlton**

**_Who we are:_**

Established in 2010, Clinica Lase is a leading skin and laser clinic offering an array of state of the art, advanced

technology across the health and beauty sector. We utilise our years of experience, latest medical-grade

equipment and extensive cosmeceutical range to open our clients’ minds to the many world-class treatment

options available in order to improve their physical and mental wellbeing. Our focus is on helping our clients

achieve their aesthetic and holistic goals in a safe and comfortable environment, in the care of our dedicated

and passionate clinicians. Clinica Lase operates out of two locations - Carlton and Ballarat - and has recently

relocated and expanded its Carlton clinic to encompass more skin, health, and wellness focused treatments in a

two-story, 13 room facility. With more growth forecast for Clinica Lase in the future, the time has never been

better to join our energetic, fun and supportive team**

**The Role**:
The Clinic Co-Ordinator position will be a crucial role for the effective functioning of our Clinic.

understanding of how the role works and is perhaps looking for the next step in their career, or a change of

scenery from their current Practice Manager/Co-Ordinator role.

**Key Responsibilities**

1. Manage the daily operations of the Clinic.

2. Maintain a high level of standards throughout the clinic.

4. Schedule and co-ordinate appointments.

5. Work Reception with customer service that is second-to-none.

6. Assisting Operations Manager & Owner with day-to-day duties.

7. Supervise, roster and support our Dermal Clinicians, Nurses and Doctors.

8. Assisting with in-room preparation.

9. Retailing products

10. Maintain client records and ensure confidentiality.

11. Address client inquiries and resolve complaints.

12. Provide information about clinic procedures, policies, and services.

**Required Skills**:
**Strong Communication Skills**:Ability to deal with various personalities and cultures and build a strong rapport

with clients, staff and our product partners is a must.

**Sound Organisational Skills**: A strong ability to manage multiple tasks, prioritise and make decisions quickly

and effectively.

**Problem-Solving Abilities**: Ability to resolve issues, queries, conflicts and handle difficult situations calmly

whilst offering solutions is required.

**Attention to Detail**: Ability to minute details and actioning items soundly with minimum effort is required

**Leadership Strengths**: Ability to lead and motivate your team continuously. Maintaining a family feel and

harmony in the workplace is a must.

**Autonomy**:Although support from above is always readily available, a level of autonomy will be expected for

the everyday running and decision making of the clinic. Therefore, self-confidence to think quick and make the

right decision is required.

**IT Support**:Ability to maintain and fix small IT issues such as printer connections, installing new PC software,

plugging in phones etc.

**Industry Experience**: Previous knowledge or experience in our field/Timely software would be highly

advantageous

**To succeed in this role you won't be afraid to get your hands dirty, go the extra mile, have the company's**

**best interest at heart and grow your knowledge and skills along with the business.**

**FOR MORE INFORMATION AND HOW TO APPLY