Travel Consultant

1 week ago

Brisbane, Australia Queensland Rail Full time

**Req. Id**:9329

**Date**:18 Feb 2025

**Location**:Brisbane, QLD, AU, 4000

**Company**:Queensland Rail

**You’ll connect Queensland. We’ll connect you to an amazing career.**
- We are looking for a highly enthusiastic and motivated individual to join Queensland Rail’s Travel Centre based in Brisbane. Our travel consultants provide high quality, friendly customer service. This role would suit someone with a passion for customer service and a genuine interest in helping people.

**Benefits that count**:

- Permanent full time opportunity based in Brisbane.
- Starting base salary $82, 857 plus 12.75% super + any applicable penalties
- Be part of a passionate customer centric team and work directly with an experienced team of Travel Consultants and a Team Leader
- Prioritise your physical, emotional and financial wellbeing with our range of free services.
- You and your family can get fit and have fun with access to over 380 gyms and pools with our Fitness Passport.

**Key responsibilities will include**:

- Provide a service for the correct issue and processing of all rail tickets in Queensland and third party products through the provision of:

- Accurate informative and advice to customers
- Correct and efficient ticketing of rail and third party
- Accurate and timely processing of payments including credit / debit cards, cash and account holders
- Contribute to the maximisation of Travel Centre revenue by upselling Queensland Rail Travel and third party products and services and developing repeat business
- Ensure policies and regulations regarding ticketing, bookings and office administration are complied with
- Utilise nominated reservations systems to ensure an efficient service is provided to customers.
- Maintain a high level of knowledge of Queensland Rail Travel services and products and third party products, services and promotions by participating in training & familiarisation
- Being available to work between the hours of 08:00 to 19:00. You will also be required to work a weekends on a rotational basis (1 in 4 weeks).

**We are looking to partner with someone who ideally has**:

- Substantial experience in using Travel systems and the Microsoft Office Suite
- A positive, can-do attitude.
- Exceptional admin, customer service and sales skills (both written and verbal)
- Previous tourism experience is desirable.
- Excellent communication and interpersonal skills
- Ability to work within a diverse team in a fast-paced work environment.
- Skills to work through problems and provide solutions.
- Time management skills and ability work autonomously.

For further information please view the Position Description.

**Your journey matters. Make it with us.

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