Junior IT Officer

Full time position (38 hours per week)

Working 40 weeks during school terms including curriculum weeks per year, plus ad hoc (planned) work during non - school terms.

This position is expected to start during October 2025

Applications are invited from committed Christians who are actively involved in their church community and wholeheartedly subscribe to the school’s Statement of Faith.

This position includes a traineeship under an Apprenticeship Program, providing formal training and on-the-job experience leading to a nationally recognized IT qualification.

**Duties**:

- Act as the primary point of contact for IT support requests, logging and prioritising issues based on urgency and impact.
- Perform initial troubleshooting and resolution of technical issues for staff and students, including software, hardware, and network-related problems.
- Maintain clear and timely communication with end-users, providing updates and ensuring a positive support experience.
- Document all support requests, resolutions, and procedures in a comprehensive knowledge base for future reference and analysis.
- Work Closely with the external IT service provider to escalate issues, monitor progress, and assist with the implementation of solutions.

**Requirements**:

- Working with Children Check
- Good communication and organisational skills
- Willingness to learn and follow instructions
- Reliable and able to work independently once trained

Desirable:

- Knowledge of Windows, Office 365, Google Workplace and other Google products, Apple IOS/MACOS and general IT troubleshooting

Applications close 5:00pm Friday 26 September 2025