Electronic Equipment Trades Worker

2 weeks ago

Mitchell, Australia Sapio Pty Ltd Full time

**SAPIO Pty Ltd**
**Mitchell ACT 2911**
**Electronic Equipment Trades Worker**

**Full Time**
**$70,000.00 to $79,040.00 a year, depending on experience and qualifications.**

**SAPIO Pty Ltd** is looking for a full-time **Electronic Equipment Trades Worker **who can undertake the below tasks:
The **Electronic Equipment Trades Worker** will support the Service Centre by carrying out routine maintenance and services to customer systems and
providing installation and commissioning expertise to projects as scheduled. This is a front-line service providing excellent customer service and communication with both the customer and the business.

**Responsibilities**
- Delivering an excellent customer experience through the provision of routine service and maintenance to customers. First time resolution is essential.
- Ensure service paperwork and all appropriate documentation is accurate, completed and on time to ensure timely invoicing of customers.
- Ensure effective implementation of policies and procedures relating to operations.
- Support the Service department through compliance to the work schedule and participation in the call out roster.

**Tasks**
- Communicating with the customer
- Advising the customer on potential improvements
- Completing the service documentation
- Communicating with the Project Manager, Service Coordinator/s and/or Administrators.
- Installing electronic instruments and control systems
- Adjusting, repairing, and replacing worn and defective parts and wiring
- Maintaining machines, equipment and instruments
- Examining and testing machines, equipment, instruments and control systems to diagnose faults.
- Advising users of correct operating procedures to prevent malfunctions.
- Interpreting drawings, training manuals, and instructions in order to perform duties.

**Skills**
- Excellent problem solving, conflict resolution and analysis skills.
- Be prepared to learn and actively deliver on an excellent customer experience for our clients.
- Strong written and verbal communication skills
- Knowledge and Certification of Gallagher and Avigilon - Desired
- Knowledge and Certification of integrated security/access systems including Tecom and Concept - Desired
- Demonstrated knowledge of IP Networks
- Demonstrated knowledge in a range of IP CCTV systems.
- A team player who professionally interacts and collaborates with colleagues at work.
- A positive "can-do" attitude, flexible and adaptable in a consistently developing environment.
- Current Drivers Licence - Essential

**Experience**
At least 2 years experience in a similar position.

**Qualifications**
Suitable Certified Trade qualification or relevant experience

**Salary**
**$70 000.00 to $79,040.00 a year**
depending on experience and qualifications

**Salary**: $70,000.00 - $79,040.00 per year

Work Location: In person

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