Rooms Controller Hilton Sydney

Hilton Sydney is a world-renowned hotel located in the heart of the city. With 579 modern guest rooms and suites, a range of dining options, bars, and flexible meeting spaces that can cater for a range of events, Hilton Sydney is the perfect choice for both business and leisure travellers.

Are you curious, outgoing and warm with a touch of playfulness? Hilton is looking for you, someone with a passion for guests We embody an ethos where mind-blowing service comes from your personality and style, not from a hotel manuscript.

**Your Opportunity**:

- Oversee accuracy of room blocks and reservations.
- Respond to any challenges found for accommodating rooming requests by communicating with guest or group contact, Sales Department, or Front Desk.
- Ensure inventory is balanced at all times.
- Address guests\’ service needs in a professional, positive, and timely manner.
- Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process to resolve issues, delight, and build trust.
- Anticipate guests\’ service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
- Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest\’s name when possible.
- Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
- Assist other employees to ensure proper coverage and prompt guest service.
- Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one\’s voice, using the callers\’ name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
- Describe room accommodations and benefit feature sale amenities to guests.
- Communicate information regarding designated VIP reservations, including VIP name, company, and title to upper level management.
- Determine the most appropriate room type to meet guest requirements and maximize room rate.
- Identify repeat guests using appropriate codes.

**Skills, Education and Experience**
- A genuinely warm & welcoming demeanor.
- Opera experience is preferred.
- Personable communication skills.
- Believe in the benefits of energising and motivating others
- Display a passion for the Hospitality industry.
- A desire to innovate and create, our guests come to experience a life less ordinary.
- You are reliable and flexible with the ability to work various shifts
- Must have an RSA

**Benefits**:
**Perks and Rewards**:

- Discounts on hotel rooms within the Marriott International group.
- Fantastic flexible working policy.
- Discounts on food & beverage, including our hatted restaurant - The Gantry
- Wellbeing & mindfulness programs to ensure you stay healthy.
- Complimentary Associate meals while on shift.

**Job Types**: Full-time, Part-time, Casual
Part-time hours: 20 per week

**Salary**: $30.00 - $50.00 per hour

**Benefits**:

- Employee discount

Schedule:

- 10 hour shift
- 12 hour shift
- 8 hour shift
- Afternoon shift
- Day shift
- Evening shift
- Flexible hours
- Morning shift
- Shift work
- Weekend availability

Supplemental pay types:

- Tips

Ability to commute/relocate:

- Sydney NSW: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- 4-5 star hotel: 1 year (required)

Licence/Certification:

- RSA (required)

Work Authorisation:

- Australia (required)