Boutique Manager

Boutique Manager (Retail Manager)

**Overview**:
Established in 1997 as a single storefront in Perth, Watches of Switzerland is today Australia’s leading and largest official boutique retailer of exclusive luxury watches. Family-owned, the company delivers an expertly curated customer experience through its portfolio of prestigious boutiques in major cities across the country; Melbourne City, Melbourne International Airport, Sydney City, Barangaroo Crown Sydney, Perth and Canberra. Watches of Switzerland is also proud to operate the largest A. Lange & Söhne boutique in the Southern Hemisphere, located at the esteemed Martin Place in Sydney.

We are proud to offer our clients a carefully curated selection of the world’s finest luxury watch brands, including Rolex, Tudor, Vacheron Constantin, IWC Schaffhausen and A. Lange & Söhne, for which Watches of Switzerland has served as the exclusive retailer in Australia since 2012.

We are looking for a Boutique Manager to join the team In this role, The Boutique Manager is responsible for the day-to-day management of boutique operations. This role is responsible for leading a customer-facing team and ensuring the delivery of the WoS Customer Experience. This position is a full-time ongoing position, working 38 hours per week based in Perth.

**Main tasks**:

- Lead and supervise team to achieve individual and team budgets.
- Generate sales to achieve budgets.
- Work with marketing and merchandising to optimise sales.
- Follow up on sales leads and opportunities to ensure customer service excellence.
- Manage discounting to maximise profit margin.
- Manage expenses.
- Identify opportunities, establish and manage relationships with decision influencers and brand ambassadors.
- Identify new business development and event opportunities for recommendation to management/marketing.
- Manage in-store and off site WoS and associated brand events to expected WoS standards.
- Promote the WoS locations and service offering.
- Maintain relationships with existing decision influencers and brand ambassadors and actively identify and engage with potential ambassadors.
- Report on product performance, stock levels and sales metrics as required by management.
- Adhere to Operational Procedures including Security, OH&S, end of day and banking procedures.
- Any other task as required.

**Required/Relevant Qualifications & Work Experience**:

- Associate Degree or a relevant Diploma, and at least a minimum of 3 years of relevant experience in the industry.

**Required/Relevant Skills & Knowledge**:

- Local market experience and contact networks.
- Proven sales, sales management, customer service, staff management and merchandise management skills.
- Excellent communication skills, the ability to build rapport, establish and maintain relationships.
- Exceptional organisational skills.
- Computer literacy.
- Ability to demonstrate negotiation skills in a highly competitive price market.
- ‘Can-do’ attitude, results driven & proactive.
- We acknowledge and appreciate the values of equal employment opportunity and cultural diversity within the workplace. However, Australian citizens and permanent residents will be afforded priority in the selection process_.

Annual salary will be between $54.000,00 to $58,000.00 (plus superannuation) depending on level of experience.

Applications will close 28 days from the date of publication.

**Job Types**: Full-time, Permanent

**Job Types**: Full-time, Permanent

Schedule:

- 8 hour shift

Ability to commute/relocate:

- PERTH, WA 6000: Reliably commute or planning to relocate before starting work (required)

Work Authorisation:

- Australia (required)

Work Location: One location