Home & Investment Lending Associate, Geelong

**Req ID**: 78905
**Department**: AR Branch Network
**Division**: Australia Retail
**Location**: Geelong
About Us
At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.
About the Role
As a Home & Investment Lending Associate, your role is to work with the Home & Investment Lending Manager to support customers in saving for, buying and owning their own home or investment property. You will coach customers through each step of the journey, ensure their experience with ANZ is seamless and maintain relationships with existing customers. You will be passionate about delivering on our Customer Promises to ensure customers are strong advocates for ANZ.
You will be responsible for identifying appropriate products and solutions to meet your customer’s needs and ensuring lending administrative activities are completed accurately and on time.
You will also be involved in other branch activities to provide our customers with a seamless branch experience by meeting each customer’s end-to-end banking needs across transaction activities, needs-based conversations and educating on digital solutions. You will be part of a collaborative team and will act as a role model and peer coach to deliver the best possible customer experience. Importantly, you will be responsible for adhering to ANZ’s policies, processes and standards.
Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.
**Role Type**: 12 months fixed-term opportunity
**Role Location**: 83 Malop Street, Geelong VIC
What will your day look like?
As a Home & Investment Lending Associate, your role is to work with the Home & Investment Lending Manager to support customers in saving for, buying and owning their own home or investment property. You will coach customers through each step of the journey, ensure their experience with ANZ is seamless and maintain relationships with existing customers. You will be passionate about delivering on our Customer Promises to ensure customers are strong advocates for ANZ.
You will be responsible for identifying appropriate products and solutions to meet your customer’s needs and ensuring lending administrative activities are completed accurately and on time.
You will also be involved in other branch activities to provide our customers with a seamless branch experience by meeting each customer’s end-to-end banking needs across transaction activities, needs-based conversations and educating on digital solutions. You will be part of a collaborative team and will act as a role model and peer coach to deliver the best possible customer experience. Importantly, you will be responsible for adhering to ANZ’s policies, processes and standards.
What will you bring?
To grow and be successful in this role, you will ideally bring the following:
Role model strong customer focus, preferably with home lending and retail banking experience
Financially savvy
Ability to multi-task, highly adaptable to change and ambiguity
Proactive, shows initiative
Strong analytical skills and the ability to resolve problems
Active user and promoter of technology
Excellent interpersonal and communication skills, with the confidence to build relationships with customers
High level of attention to detail is essential
Enjoy working in a collaborative team environment
You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.
So why join us?
From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.
But it's not just our customers who'll feel your impact. you'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.
We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.
Job Posting End Date
22/10/2024, 11.59pm, (Melbourne Australia)