Cargo Service Delivery Supervisor

2 weeks ago

Perth Airport, Australia dnata Full time

dnata is a global air services provider that operates in over 35 countries worldwide. In Perth, dnata operates ground handling services at Perth Airport, which includes Passenger Services, Ramp Services and Cargo Services for various airlines.

We are committed to providing our customers with exceptional service and support, and have invested in state-of-the-art equipment and technology to ensure that all cargo is handled safely and efficiently.

**OVERALL PURPOSE OF THE POSITION**

The Cargo Service Delivery Supervisor is responsible for the operational management of the cargo warehouse facility and administrative tasks for our clients to ensure an efficient and effective service, meeting and exceeding the company’s and our clients’ expectations.

The Cargo Service Delivery Supervisor will manage the day-to-day business issues and competing demands within an environment of sensitivities, constraints and competing stakeholder priorities.

**PRIMARY DUTIES AND RESPONSIBILITIES**
- Deliver a customer centric cargo operation including the supervision, organisation and coordination of all work areas during an operational shift;
- On-the-job team coaching, mentoring and performance feedback to achieve high levels of performance and service excellence;
- Ensure the efficient and effective allocation of resources to deliver operational requirements and meet Service Level Agreements;
- Deliver to and monitor business processes and standard operating procedures ensuring compliance to industry standards, legislation and dnata Airport Services’ policy and procedure;
- Provide quality metrics and reporting on critical business issues;
- Reinforce a positive safety culture within the team focussed on awareness and vigilance.

**OH & S RESPONSIBILITIES**
- Compliance with the dnata Safety and Environment Policies
- Compliance with legislative Health & Safety requirements
- Develop and maintain a positive safety culture focused on awareness and vigilance.
- Conduct work in accordance with dnata’s Health & Safety Management System;
- Follow all safety work procedures, adhering to all safety guidelines provided;
- Participate in emergency drills and/or evacuations.

**ESSENTIAL CRITERIA**
- Demonstrated leadership experience and a commitment to driving a customer centric service culture within the team;
- Good communication skills both written and oral and negotiation skills;
- High level of computer literacy;
- Previous experience in a highly controlled and regulated industry with the ability to lead, translate, implement and manage ongoing compliance, industry standards and legislative requirements into standard operations;
- Understanding of financial and budget processes and ability to drive business improvement initiatives.
- Good knowledge and understanding of Hermes Cargo Operations System

**Desirable Criteria**
- Previous experience in or knowledge of airline industry principles and procedures
- Knowledge of all aspects of cargo handling and warehouse

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