Business Systems Technology Manager

**Opportunity snapshot**:
**Your Contribution**:

- Provide strategic direction and technical leadership for the development of business systems using the.NET framework.
- Foster a collaborative and high-performing team culture focused on delivering quality solutions and excellent support services.
- Collaborate with stakeholders to understand business requirements and design effective business solutions.
- Oversee the delivery of projects, ensuring they are completed on time, within budget, and to the highest quality standards.
- Manage the deployment and integration of business solutions with existing systems and processes.
- Ensure seamless integration with other platforms and technologies within the organization.
- Provide ongoing support and maintenance for business systems, ensuring their stability, performance, and security.
- Troubleshoot issues and coordinate with internal teams or vendors to resolve technical problems in a timely manner.
- Address customer concerns and issues in a timely and effective manner. Coordinate with internal teams to provide solutions.
- Monitor and analyse the performance of the business systems, gathering feedback for continuous improvement.
- Defining and monitoring service level agreements (SLAs) for production systems, ensuring that service uptime, performance, and reliability meet or exceed customer expectations.
- Collaborating with development teams to identify opportunities for performance optimization, scalability improvements, and cost optimization in production systems.
- Collaborating with senior management to develop budgets, resource plans, and staffing strategies for delivery/engineering squads.
- Ensuring compliance with industry standards, regulatory requirements, and security best practices in.NET development and deployment.
- Stay updated on the latest trends and developments in.NET technologies, recommending enhancements and optimizations to drive efficiency and effectiveness.
- Researching, evaluating, and recommending new technologies, tools, and frameworks relevant to.NET development. Driving the adoption of innovative solutions to enhance team productivity and product quality.
- Collaborate with key vendors across the business.
- Mentoring and managing other engineers and influencing decision-makers.
- Ability to handle software planning and software delivery activities.
- Good understanding of various project effort/cost estimation techniques.
- Improvise on design, code and release standards and process.
- Delivery excellence through effective teams productivity and collaboration
- Supports a culture of continuous process improvement through sprint retrospectives and key indicators around team performance.

**Your Qualifications & Experience**:

- Solid experience with the following technologies: C#, ASP.NET, SQL Server
- Expert across Solution Architecture, Design Patterns, Best Practices etc.
- Excellent leadership, negotiation, and critical thinking skills. Ability to establish and maintain key partnership engagements.
- Strong references that highlight your ability to build strong working relationships with senior leaders and engineers across various domains & business units.
- Last but not least - you're passionate about your job and you emerge yourself in the industry (attending or talking at Meetups, writing Papers or Blogs etc)
- Market knowledge and experience of delivery and management of technology solutions

**What’s in it for me?**

As well as a competitive salary, a range of Bupa benefits and flexible working/work from home arrangements, you’ll be challenged and encouraged to innovate. You will partner with colleagues who are dedicated to delivering exceptional experiences. We respect and consider everyone, knowing your difference will make the difference.

**Perk highlights**:

- Discount on our health insurance, travel, car, home, contents, and pet insurance products as well as discounts when you attend a Bupa Dental clinic or purchase glasses from a Bupa Optical store.
- A dedicated internal wellbeing team provides you with a range of services, such as a global resilience program, regular training opportunities on a range of wellbeing topics and access to a variety of wellbeing discounts.
- An additional well-being day each year to treat yourself.

**About Bupa**

Bupa is an international healthcare group which has been committed to a purpose of longer, healthier, happier lives and making a better world for more than 70 years. In Australia and New Zealand, Bupa supports more than 5 million customers through a broad range of health and care services including health insurance, aged care, rehabilitation, dental, optical, medical, hearing, and medical visa services.

**Our people reflect the diversity of our community. At Bupa, your wellbeing, identity, and own story is respected and valued.