Customer Service Library Technician

**Permanent ongoing part-time position (based on 35 hours per week)**:

- **42 hrs per fortnight**:

- **Includes regular Saturday shifts**:

- **Salary: $77k - $82k + Super (pro rata)**:

- **Ability to transfer or take LSL (Long Service Leave) within Local Government**

**About Merri-bek City Council**:
Merri-bek City Council is a progressive council of 175,000 residents: one community, proudly diverse. Our council area sits within the banks of the Merri Creek and the Moonee Ponds Creek, and includes Brunswick, Coburg, Fawkner, Glenroy, Gowanbrae, Hadfield, Oak Park and Pascoe Vale. Our city is vibrant and energetic, known for its active community, cultural diversity, creative industries and the arts. Our long-term vision has ambitious goals for environmental sustainability, social justice, community wellbeing, and creating great places. With the Civic Centre located in Coburg, 8 kilometres north of Melbourne’s CBD, there are excellent public transport options and great food and cafés right at the doorstep.

Merri-bek Council strives to be a contemporary, innovative and collaborative organisation with a deep commitment to engaging and supporting the Merri-bek community. Our organisational vision is to be one team, brave and diverse, making a difference.

We pride ourselves on being an inclusive and welcoming workplace. We offer flexible and hybrid work options and genuinely care about providing our staff work/life balance. With the Civic Centre located in Coburg, 8 kilometres north of Melbourne’s CBD, there are excellent public transport options and great food, cafés, parks and a cinema right at the doorstep. Merri-bek is a great place to live, work and play.

**About the role**:
An exciting opportunity has become available to join Merri-bek Libraries. This is a permanent part-time role working across three of Merri-bek’s largest libraries at Glenroy, Coburg and Brunswick.

The Customer Service Library Technician role is responsible for providing high-quality customer service and targeted library and information services to our diverse community. This role includes digital literacy assistance and other library initiatives to bridge the digital divide, assistance with library events and activities, and shift supervision of library officers when the most senior staff member available.

**Skills and experience require to perform the role**:

- Good teamwork skills
- Good communication, digital literacy and time management skills
- Good supervisory skills
- Excellence in service provision to all sections of the community
- Ability to deal with difficult situations
- Ability to assist and support library programming
- Demonstrated understanding of Child safety and wellbeing requirements and how this applies in the public library setting.
- Diploma of Library and Information Services (Library Technician) or equivalent.

**What the role can offer**:

- Extensive opportunities for training & career development
- Salary sacrifice options
- Employer-supported study assistance schemes
- Wellness programs

**Further support offered for our staff**:

- Up to 20 weeks primary & up to 5 weeks secondary parental leave
- Purchase leave
- Ceremonial leave
- Gender affirmation leave
- Family violence leave

**For further information about this position please contact Narelle Stute on 9353 4010**.**

**Applications close: 11:30pm, Tuesday, 5 August 2025.**

**How to apply**:

- Please note that some documents relating to this position may reference Moreland City Council. We are in the process of updating the councils new name of Merri-bek City Council.

Merri-bek is focused on diverse representation of the community we serve. With this we value lived experience that could contribute to the shaping of this role and in turn will continue to provide representation and growth of safe and inclusive work culture.

**Our Commitment**:
In May 2021, Merri-bek Council adopted a revised Statement of Commitment to Wurundjeri Woi-wurrung People and Aboriginal and Torres Strait Islander communities of the municipality. The statement recognises the Wurundjeri Woi-wurrung people as the traditional owners of the lands and waterways of our municipality.

Merri-bek City Council is committed to being a Child Safe Organisation and has zero tolerance for child abuse. We believe children and young people have the right to be and feel safe and that their safety and wellbeing is the responsibility of everyone. You can read more about our Child Safety Commitment Statement on our website.