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Floor Supervisor

2 weeks ago

West Pymble, Australia Brick Lane Espresso Full time

Brick Lane Espresso is modern 100 seat cafe located in West Pymble. Open 7 days for breakfast and lunch and hold functions and events. We are a high-volume food focused local eatery with a great reputation and an experienced and passionate team. The food is kept simple whilst using excellent quality produce. Everything is made in house including pasty and retail food products.

We are currently seeking an experienced and motivated front of house supervisor to join our team. Working closely with the front of house management and long serving team, you will assist in improving the overall quality of service and restaurant management.

**We will offer.**
- Great salary commensurate with experience
- A long term and stable employment
- Professional team-oriented work environment
- Training and development

**The successful applicants will have,**
- Minimum 5 years’ experience in fast paced restaurants and cafes
- Be a clear communicator and be able to motivate and teach junior staff members
- Be able to work under pressure whilst still consistently providing excellent service
- Experience managing reservations and ensuring efficient table turnover

Job description include:

- Maintaining quality and presentation standards
- Assisting with Implementing systems & procedures
- Discussing service issues with senior management
- Work closely with the management team to ensure profitability of the business.
- Work closely with the back of house team to ensure a seamless customer experience.
- Ensure an exceptional customer experience under all circumstances.
- Managing reservations and ensuring efficient table turnover.
- supervising waitstaff and coordinating service.
- Addressing customer inquiries and complaints to enhance the dining experience.
- Maintaining the overall ambiance and cleanliness of the dining area.
- Guest Relations: Building rapport with customers, addressing any complaints or feedback, and enhancing their dining experience.
- Taking Orders, interacting with guests to take orders, offering menu recommendations, and ensuring dietary needs are met.
- Training: Training and mentoring new staff members in service standards and restaurant policies.
- Table Management: Overseeing table settings and cleanliness, ensuring a pleasant dining environment.

Cheers

**Job Types**: Full-time, Part-time

Pay: $50,903.61 - $82,172.57 per year

Expected hours: 35 - 40 per week

**Benefits**:

- Free drinks
- Free food
- Salary packaging

Schedule:

- 8 hour shift

Work Location: In person