Customer Care Consultant

2 weeks ago

Adelaide Region SA, Australia McMillan Shakespeare Full time

Maxxia is one of Australia’s leading workplace benefits program providers, with over 20 years’ experience. We continuously strive to give our customers the best service, strong solutions and big wins through our salary packaging and novated leasing benefits.

Maxxia is a part of the McMillan Shakespeare Group of companies.

A dynamic working environment focused on a great working culture of development and engagement.

We now have multiple positions for career-driven individuals to join our fun and dynamic Maxxia Salary Packaging team.

**What is the job?**
- Customer Service Role **- **Handling unique customer enquiries on the phone
- Navigating the customer database - make changes, improve services, answer questions and educate
- Meet monthly KPIs
- Participate in team meetings/discussions

**What skills & talents will you bring?**
- A motivation to provide great customer experiences
- Your experience interacting with customers
- Exceptional verbal & written communication skills
- Experience and ability in resolving conflict using problem-solving skills and empathy
- A real interest in learning how our financial products benefit our customers
- Happy to work with KPI/Stats as a measure of your progress and success
- Motivated when working independently
- You have a quiet place to work at home with a strong internet connection

**Why work for Maxxia?**
- Work-Life Balance - hybrid working arrangements & weekday work only
- Your workplace equipment - laptop/headset - supplied
- Supportive, fun and ambitious culture
- A hands-on training approach with dedicated, ongoing support staff
- Abundant career progression and development opportunities within Maxxia and MacMillan Shakespeare Group of companies
- Easy to access CBD office location

**What is Maxxia’s key focus?**
- **Pursue Better **by assisting customers to manage their accounts and funds and problem-solve to resolve customer enquiries
- **People First **by building engaging and educating our customers on how to best manage accounts by maximising their tax benefit and minimising their liabilities
- **Work Together **by ensuring you deliver on your and the organisation's promises
- Make every day **Better Together **by demonstrating mutual respect and collaborating with your team, leaders, and extended organisation

**How to apply**

If you are looking for a company that provides support from the start as well as progression and development opportunities, then we want to hear from you.

**What we can offer you**:

- Our strong people-first culture
- Flexible/hybrid working to enhance your work/life balance
- Novated lease benefits and discounts
- 12 weeks Paid Parental leave and access to our Parents Portal
- Exempt Employee Share Plan
- Paid Income Protection Insurance under MMSG default Super plan
- Access to a broad range of learning and development programs
- Career break and volunteering leave
- Access to Employee Assistance Program and annual Flu vaccination
- Lifestyle Rewards program

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