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Manager - Gym & Retail

2 weeks ago

Melrose Park, Australia Derrimut 247 Gym Full time

Position Purpose

The Manager is responsible for overseeing the daily operations of the gym, ensuring a high level of service, cleanliness, and operational efficiency. This role includes managing staff, addressing member concerns, and driving the gym’s commercial success. The Manager also supervises Customer Service Representatives, Nutrition Bar Team Leaders, and Cleaners, ensuring their responsibilities are fulfilled to maintain a welcoming and safe environment for all members and staff. 
- Two years experience in a managerial role 
- Previous Customer Service / Retail experience  
- Willing to work in a 24/7 business (including weekends and public holidays if required) 
- Passionate about Health & Fitness and hitting sales targets  
- Must be 18 years of age  
- Unlimited Working Rights  
- Driver license   
- Current First Aid & CPR Certification (willing to obtain)  
- Food Safety Certificate (willing to obtain)  

Position Overview
- Manage 24/7 staffed operations across gym, nutrition bar and retail.
- Drive sales across memberships, supplements, apparel, accessories and consumables to achieve location KPI targets.
- Ensure high levels of customer satisfaction through personalized service and prompt resolution of issues.
- Recruit, train, roster and manage a 24/7 team
- Develop a high performing team by conducting regular meetings
- Facilitating performance reviews and conducting disciplinary action
- Oversee facility maintenance, cleanliness, and equipment functionality.
- Co-ordinate Events/Promotions and Group Fitness & Pilates offerings
- Develop marketing/social media content to promote positive location culture and member engagement.

How to Apply:
If this sounds like the position for you, then hit apply

About Derrimut 24:7 Gym

At Derrimut 24:7 Gym our mission is to provide exceptional customer service, a welcoming environment for all our members, customers and key stakeholders and to provide the very best fitness experience across Victoria and South Australia. Established in 2010, Derrimut Gym has rapidly expanded to become one of the largest and most recognized fitness brands in the country.

Commitment to Diversity:
Derrimut 247 Gym values diversity and we promote a workplace that actively seeks to include, welcome and value unique contributions and encourage

**Benefits**:

- Employee discount
- Gym membership

Schedule:

- Day shift
- Monday to Friday
- Morning shift

**Experience**:

- Managerial: 2 years (preferred)
- Customer service: 2 years (preferred)

Licence/Certification:

- Driver Licence (required)
- First Aid Certification (required)
- Food Handling Certificate (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person