Administration Assistant

Permanent Opportunity
- Work alongside a friendly and supportive team
- Corporate private health insurance
- Pop-Up Health is a proud South Australian owned and operated business. Built on 35 years of knowledge and experience in the Health Services industry, we have an established reputation as an innovative leader in Community Healthcare._

**Your new role**
The Home Care Administration Assistant will be responsible for all aspects of Home Care administration including the accurate data entry of client details and financials of Pop-Up Health. This includes government reporting of clients’ data using various spreadsheets and correspondence with clients regarding services and processing payments.

**Key Duties & Responsibilities**
- _Support Home Care Manager and nurse Liaisons with day-to-day administration, onboarding, scheduling and discharges of home care and commonwealth home support program clients._
- _Scheduling of services and liaising with the scheduling team when onboarding new clients, discharges_
- _Scanning and uploading new client paperwork, assessments, Client Agreements, Care Plans and Budgets_
- _Maintenance of electronic and hard copy client files_
- _generation, printing and postage of monthly client statements and invoices._
- _Maintenance of client run sheets for both Home Care and CHSP programs to ensure accurate records of client movements._
- _Entry of third-party invoices onto relevant client’s file on our Scheduling system and arrange payment of third-party invoices_
- _Assist Home Care Manager with sending out Agreements, the maintenance and compliance of records for Third Party Providers, ensuring they all have current police checks or Statutory declarations, and the Third-Party Provider Spreadsheet is maintained_
- _Answer and screen phone calls to Home Care Hub triaging to relevant team members_
- _Assist with client discharges, generating final HCP statements and invoices, ordering of client products and enter all purchases_
- _Assist with documenting processes and systems, updating policies and procedures and system improvements as required._
- _Manage ordering of office supplies_
- _Manage domestic assistance and gardening schedule spreadsheet_
- _Any other administrative tasks as required_

**Experience**
Previous administration experience (essential)

**Skills & Knowledge**:

- Intermediate Microsoft Office skills (Word, Excel, PowerPoint and Outlook)
- Excellent verbal and written communication
- The ability to operate in a fast-paced environment and prioritise accordingly
- High level of conflict management skills

**Why Pop-Up Health?**
We are a proud South Australian organisation that has continued grow, year after year. We offer a positive culture with many benefits for our employees, including:

- Work/Life balance
- Complimentary flu vaccination yearly
- Training and development opportunities
- Social functions and reward and recognition events

If you want to join an SA success story, we can’t wait to hear from you.