IT Support Technician Ii

**The role, at a glance**:
We are seeking an Information Technology Support II to provide users with desktop, laptop, printer, telephone, and software technical support and assistance. Additional responsibilities include troubleshooting and resolving user technical issues, providing helpdesk functions, and backing up some duties of other IT personnel. This position is in our Pinkenba, AU / Stafford, AU office locations, but will serve all Biamp personnel and offices.

**How you'll contribute**:

- Research, troubleshoot, and resolve user difficulties with desktops, laptops, printers, telephone, mobile devices and other hardware or software solutions in a Microsoft environment.
- Provide first-level desktop support for employees (includes all hardware/software needs), responding to requests and problems submitted through a help desk ticketing system. Timely update and resolution of tickets.
- Build and deploy desktops and laptops according to documented standards and procedures using imaging services and endpoint management tools (Intune, Kandji).
- Provide positive customer experience with each customer interaction.
- Manage physical security access to facilities via card management system.
- Coordinate additional work or services with MSP for technical projects.
- Work on technical projects as assigned.
- Perform other miscellaneous job-related duties as assigned.
- 2-year college degree or technical certification.
- Minimum of 3 years’ experience providing technical support; or satisfactory equivalent work experience in computer support, systems administration, or related field.
- Computer systems and network architecture experience.
- Systems security protocols, policies, and procedures experience.
- Effective English language literacy; oral and written communication skills.
- Interpersonal and team skills for working with employees at all levels within the company.
- Working experience of Mac or Linux (Ubuntu) systems is helpful.

**Work Environment**:

- Office environment - on-site and in-office attendance is expected at our Pinkenba, AU and Stafford, AU office locations.
- While performing the duties of this job, the employee is frequently required to sit, move about, hear and speak. The employee must occasionally lift and/or move up to 50 pounds.
- Must be able to travel between offices in AU and occasional travel to the EU and US may be required.

**Who is Biamp?**:
We make the world’s most extraordinary audio and video solutions. For over 40 years, Biamp has created and innovated professional audiovisual solutions that enable great communication. From the smallest of rooms to the largest of venues, we empower true human connection in every space.

As we grow to meet our customers’ needs and evolve to address the challenges of tomorrow, one guiding principle remains the same:

- Biamp connects people through extraordinary audiovisual experiences._

**About our company**:
At Biamp, we believe the employment relationship should be reciprocal. We want you to love your job, and we want your expertise and knowledge to help drive our business forward. We champion a supportive and dynamic environment filled with passionate people who choose continuous improvement over perfection. We insist on clear, explicit decision making, believe in taking calculated risks, and celebrate tough decisions even when they don’t succeed. We look for people who desire the best from themselves and encourage the same from their coworkers. Our commitment to one another and to the common goal is the most consistent reliable path to recurring success for all of us.
- Biamp is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability._

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