Customer Service Support Officer

2 weeks ago

Meadowbank, Australia NSW Government -TAFE NSW Full time

**BE BOLD. BE AMBITIOUS. MAKE YOUR NEXT MOVE THE RIGHT ONE.**
- Full-Time, 24 Month Temporary Position (with opportunity for extension)
- Positions to be based at our Kingswood and Meadowbank Campuses
- Be involved in the exciting launch of TAFE NSW Institute of Applied Technology

TAFE NSW has over 500,000 annual enrolments and sets the benchmark for quality education in Australia. Join our innovative, dynamic organisation while we embark on a once in a generation evolution to modernise, upskill and digitally transform into a world-class education provider.

**THE OPPORTUNITY**

TAFE NSW is currently recruiting Customer Service Support Officers to be a part of the exciting launch of our Institute of Applied Technology. The Institute of Applied Technology will be a flagship educational centre with state-of-the-art simulated workplace environments and maker spaces, equipping the next generation of trades workers with the skills fundamental to building smart cities of the future.
As a Customer Service Support Officer, you will be responsible for delivering quality support to our students and digital systems. You will manage multi-partner client relationships to maximise enrolments for the IAT and champion the retention and completion of students, ensuring excellence in customer experience.

**ABOUT YOU**

For further information regarding the role please review the Position Description and Information Package.

**OUR COMMITMENT TO DIVERSITY & INCLUSION**

We will provide reasonable adjustments in our recruitment process and in the workplace.

**HOW TO APPLY**
- You will then be required to complete the target questions on next page, outlining how you meet the essential requirements of this role.
- Please ensure all attachments are in PDF format where possible.

**Applications close**:Monday 3 October at 11:59pm.

This is a child-related position. A Working with Children Check is a prerequisite for anyone in child
- related work. It involves a national criminal history check and review of findings of workplace misconduct.

For ongoing positions in the NSW Public Sector, you need to be an Australian Citizen or Permanent Resident.

For most Temporary jobs, you need a visa that gives you permission to work in Australia.

An eligibility list may be created for this position, and position(s) of the same classification that subsequently become vacant may be filled using this eligibility list.

**Key Application Responses**:
Target Question:
i) Briefly outline your customer service experience and why you feel you are suitable for this role?

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