Guest Relations Attendant

1 week ago

Newcastle, Australia Wests Group Full time

**About us**

The Anchorage Hotel and Spa is a luxury resort located in the picturesque Port Stephens, providing guests with a stunning base for activities such as whale watching, sailing, exploring the local coastline or simply relaxing by the pool. The property offers world class experiences through the culinary creations of the Wild Herring and Galley Kitchen and five-star indulgence at Spa Lucca.

We value our staff, which is why we recognise and reward your hard work with our AMAZING staff benefits. **Being an employee of The Wests Group will give you access to the following perks and benefits**:

- Paid Parental Leave 18 weeks & 12 months of maintained superannuation.
- 5 days Wellbeing Leave - proactively manage your wellbeing.
- Flexible work options.
- Above-award wages, paid overtime and penalty rates for weekends and Public Holidays.
- 17.5% annual leave loading.
- Paid traineeships and leadership development courses.
- 40% discount off meals for club employees.
- 25 per month for an all-access Balance Collective membership (access to all three clubs, Mayfield aquatics, group fitness, yoga, pilates and unlimited creche). As an added - bonus, this offer extends out to your partner as well
- Discount accommodation rates at The Executive Inn, The Gateway Inn and The Anchorage Hotel & Spa.
- Discounted nib Health Insurance.
- 24/7 Employee Assistance Programs.
- Free annual flu vaccinations.

**About the position**

Working closely with the Guest Relations and Reservations team, this casual opportunity is responsible for providing a superior level of services to our guests at our stunning Port Stephens property. Key duties include but are not limited to:

- Welcoming guests to the property.
- Processing check-ins and check-outs.
- Maintaining accurate guest accounts.
- Assisting guests with queries and resolving guest complaints.

As our Front Desk operations are 24 hours, our Guests Relations Attendants are typically rostered between 6:30am to 10:30pm across a 7 day roster.

It is a requirement of this position to have a hold a current **RSA**.

**About you**

You take a professional approach to your customer service and thrive on going above and beyond to ensure guests have a memorable stay. You come from a strong guest relations background, ideally within the luxury hotel sector, and your attention to detail and ability to multi-task will see you thrive in this role. As our guests are serviced champagne on arrival, RSA certification is a requirement for this position.

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