Guest Relations Attendant

2 weeks ago

Newcastle, Australia Wests Group Full time

**About us**

The Anchorage Hotel and Spa is a luxury resort located in the picturesque Port Stephens, providing guests with a stunning base for activities such as whale watching, sailing, exploring the local coastline or simply relaxing by the pool. The property offers world class experiences through the culinary creations of the Wild Herring and Galley Kitchen and five-star indulgence at Spa Lucca.

We value our staff, which is why we recognise and reward your hard work with our AMAZING staff benefits. **Being an employee of The Wests Group will give you access to the following perks and benefits**:

- Paid Parental Leave 18 weeks & 12 months of maintained superannuation.
- 5 days Wellbeing Leave - proactively manage your wellbeing.
- Flexible work options.
- Above-award wages, paid overtime and penalty rates for weekends and Public Holidays.
- 17.5% annual leave loading.
- Paid traineeships and leadership development courses.
- 40% discount off meals for club employees.
- 25 per month for an all-access Balance Collective membership (access to all three clubs, Mayfield aquatics, group fitness, yoga, pilates and unlimited creche). As an added - bonus, this offer extends out to your partner as well
- Discount accommodation rates at The Executive Inn, The Gateway Inn and The Anchorage Hotel & Spa.
- Discounted nib Health Insurance.
- 24/7 Employee Assistance Programs.
- Free annual flu vaccinations.

**About the position**

Working closely with the Guest Relations and Reservations team, this casual opportunity is responsible for providing a superior level of services to our guests at our stunning Port Stephens property. Key duties include but are not limited to:

- Welcoming guests to the property.
- Processing check-ins and check-outs.
- Maintaining accurate guest accounts.
- Assisting guests with queries and resolving guest complaints.

As our Front Desk operations are 24 hours, our Guests Relations Attendants are typically rostered between 6:30am to 10:30pm across a 7 day roster.

It is a requirement of this position to have a hold a current **RSA**.

**About you**

You take a professional approach to your customer service and thrive on going above and beyond to ensure guests have a memorable stay. You come from a strong guest relations background, ideally within the luxury hotel sector, and your attention to detail and ability to multi-task will see you thrive in this role. As our guests are serviced champagne on arrival, RSA certification is a requirement for this position.

  • Guest Relations Attendant

    3 days ago

    Newcastle, Australia Wests Group Full time

    **About us** The Anchorage Hotel and Spa is a luxury resort located in the picturesque Port Stephens, providing guests with a stunning base for activities such as whale watching, sailing, exploring the local coastline or simply relaxing by our pools. Offering world class experiences including a showcase of the region’s growing culinary reputation at The...

  • Guest Relations Attendant

    3 days ago

    Newcastle, Australia Wests Group Full time

    **About us** The Executive Inn and Gateway Inn are owned by The Wests Group Australia, a Newcastle owned and operated (not for profit) membership-based organisation. The Wests Group Australia is a major employer in the Newcastle, Port Stephens and Lake Macquarie regions. Employing close to 1000 people, Wests operates a multi-site portfolio of entertainment...

  • Guest Relations Attendant

    2 days ago

    Newcastle, Australia Wests Group Full time

    **About us** The Executive and Gateway are owned by The Wests Group Australia, a Newcastle owned and operated (not for profit) membership-based organisation. The Wests Group Australia is a major employer in the Newcastle, Port Stephens and Lake Macquarie regions. Employing close to 1000 people, Wests operates a multi-site portfolio of entertainment and...

  • Guest Service Agent

    2 weeks ago

    Newcastle, New South Wales, Australia Crystalbrook Collection Full time $60,000 - $80,000 per year

    You love connecting with the guests and always leave them wanting moreIndustry growth, development and training opportunities - set up your careerGreat benefits and group wide discounts - 50% off Food & BeverageCrystalbrook Kingsley has transformed Newcastle's former Council Administration Centre into an elegant and sophisticated 130-room five-star hotel...

  • Room Attendant

    3 days ago

    Newcastle, Australia Ozone CPS Full time

    **Join Our Team as a Room Attendant in Newcastle, NSW!** Are you passionate about cleanliness and hospitality? As a Room Attendant, you’ll play a crucial role in maintaining our hotel’s high standards, ensuring every guest enjoys a comfortable and pristine environment. If you’re looking for a rewarding opportunity where your efforts are recognized,...

  • Housekeeping Room Attendants

    1 week ago

    Newcastle, Australia LUXXE Outsourced Hotel Services Full time

    **Benefit from comprehensive training programs**: - ** Join a company that focusses on a positive, supportive and inclusive work culture**: - ** Be rewarded for your hard work and dedication!**: - ** Close to Public Transport** **Exciting Part Time and Casual opportunities now exist for reliable and experienced Housekeeping Professionals to join our...

  • Room Attendant

    2 days ago

    Newcastle, Australia ahs hospitality Full time

    **Contract Type**: - Part Time**Location**: - Newcastle - New South Wales**Industry**: - Room Attendant**Contact Name**: - Jaezelle Reyes**Date Published**: - 01-Nov-2024Unleash Your Potential with ahs hospitality! Are you ready to step into a role that not only offers competitive pay, but also provides a platform for growth and development? Look no...

  • Room Attendant

    2 days ago

    Newcastle, Australia ahs hospitality Full time

    **Contract Type**: - Part Time**Location**: - Newcastle - New South Wales**Industry**: - Room Attendant**Contact Name**: - Jaezelle Reyes**Date Published**: - 06-Sep-2024- - Unleash Your Potential with ahs hospitality! Are you ready to step into a role that not only offers competitive pay, but also provides a platform for growth and development? Look...

  • Food and Beverage

    2 weeks ago

    Newcastle, Australia ALH Hotels Full time

    About the Role **Food & Beverage / Gaming Attendant | Honeysuckle Hotel | Dream big with us!** Good food, good drinks and good people - what could be better? At ALH, our pubs are a place to escape and feel at home. Where stories are made and retold. And with passion on tap, our team adds to every pub’s story. If you are an energetic multitasker, someone...

  • Bar Attendant

    2 weeks ago

    Newcastle, Australia Compass Group Australia Full time

    ESS Defence delivers the best hospitality and catering services to our Defence personnel. We are committed to providing nutritional and delicious meals to our customers, whether it is in dining halls or out on the field. The work that we do is essential in keeping our Australian Defence Force healthy, comfortable, and living their best Defence Life! Develop...