Customer Discovery Lead

2 days ago

Docklands, Australia MLC Life Insurance Full time

Are you committed to bringing your best to life every day?

In 2025, MLC Life Insurance is embracing a new brand identity: Acenda.

Under this new brand, we’re taking our long-standing heritage into a new era, empowering a brighter future with security and confidence.

Our values-driven business strives for high performance and growth as we look towards the future. As part of the global Nippon Life Group, we will enhance our capabilities and further strengthen our enduring commitment to putting customers at the heart of everything we do. And to support our partners to do the same.

We believe that when people have the support, clarity, and confidence they need, they can do their best work and build a future they’re proud of. We encourage our people to take life on - inside and outside of work - to grow and make a real impact for our customers, partners, and each other.

**The role**

Reporting into the Head of Innovation, the Customer Discovery Lead role is a newly created role within the Innovation team.

You will support the early-stage innovation pipeline and will succeed in doing so by ensuring rigorous exploration of the right business problems, identification of opportunity spaces and customer insights.

As the face and front end of the innovation process, you will drive discovery efforts by using a variety of methodologies and ideation practices to shape and validate any problem statements.

Working collaboratively with cross-functional business units and the wider Innovation team, you will implement structured processes to support the harvesting of a steady pipeline of transformative ideas and ensure the best ideas are advanced to further stages of development.

**About you**

An experienced Innovation professional with a minimum of 7+ years of experience in a similar capacity, you may possess a broad range of skills sets across design research, customer strategy, product design and intrapreneurship whether in in-house or consulting roles, ideally in a Financial Services or FinTech context.

You are comfortable working an ambiguity and at pace, to continuously iterate and drive a continuous discovery mindset based on customer feedback, insights and user-data.

Lastly, your outstanding communication skills (both written and verbal) coupled with your ability to engage and interact, will enable you to facilitate conversations, workshops and presentations to a variety of stakeholders across all seniority levels.

**Bringing our best to life - why join us?**
- We do work that makes a genuine difference to our customers, partners and community.
- We have a supportive, inclusive and flexible team culture, including hybrid working.
- We support your growth and development, and careers across our business units and teams that are as unique as our people.
- We reward and celebrate our successes, through our incentive and recognition programs.
- We offer tools, resources and benefits to support your wellbeing, including additional lifestyle leave.
- We connect and celebrate our diversity at work through our social committees and employee groups, and we contribute to our community with paid volunteer leave and through our sustainability commitments.

**Primary Location**: AU-VIC-Docklands

**Work Locations**: Level 15, 727 Collins St Level 15 727 Collins St Docklands 3008

**Job**: Business Enablement

**Organization**: MLC Limited

**Schedule**: Permanent

**Employee Status**: Group Level 4

Full-time

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**Job Posting**: 20-Jun-2025, 12:55:51 AM

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