Aps4 Complaints Officer

2 weeks ago

Melbourne Northern Suburbs, Australia HAYS Full time

Federal Government | Broadmeadows Location | ASAP Start | MUST BE AUS CITIZEN TO BE ELIGIBLE

**Your new company**
This client is an independent statutory body that are seeking APS4 Complaints Officers to join their team. Focused on supporting Australians with a disability and helping to improve their lives on a daily basis. They are based in Broadmeadows and you will be required to go into the office each day for work.

**Your new role**
You will be first point of contact for any complaints that come through to the organisation. You will follow all principals, polices and procedures when managing these complaints and ensure your callers are provided correct advise and care throughout the call. You will liaise with relevant stakeholders to further investigate the complaint and that you are resolving accordingly to all of the evidence provided. Having high attention to detail is crucial in this role, ensuring all records and note taking is accurate as well as ensuring you have high data integrity with all personal information recorded. You will resolve moderately complex enquiries but will be able to escalate the calls to the relevant team if required.

**What you'll need to succeed**
You will have been exposed to CRM’s in a contact centre environment, otherwise complaint handling in hospitality or retail is highly regarded too. We are seeking motivated professionals who have excellent time management skills and a positive work ethic. You will have excellent communication skills as you may be speaking with customers who have a disability. Resilience and empathy will assist you in this role.

**What you'll get in return**
Work for a Federal Government organisation
Monday to Friday role
Located in Broadmeadows
Temporary 12 month role with high chance to be extended

**What you need to do now**
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

**LHS 297508** #2672397

  • Aps4 Administration Officer

    1 week ago

    Melbourne, Australia Talent International Full time

    **Job Details**: **Location** Melbourne **Salary** Up to AU$42.54 per hour **Job Type** Full Time **Ref** BBBH97670_1674019432 **Contact** Samuel Beckett **Posted** about 3 hours ago **The opportunity** Our client is a community focused federal government agency based in either Box Hill or Sunshine. They have an exciting opportunity available for...

  • Aps4 Administration Officer

    3 days ago

    Melbourne, Australia Talent International Full time

    **Job Details**: **Location** Melbourne **Salary** $42.54 per hour + Super **Job Type** Contract **Ref** JO- 2208-559753 **Contact** Liam Lasslett **Posted** 1 day ago **Opportunity** Talent International are currently hiring for an 18-month labour-Hire contract with a Federal Government Agency paying an hourly rate of $42.54 + Super, with...

  • Aps4 Assurance Planning Officer

    17 hours ago

    Melbourne, Australia Talent International Full time

    australia melbourne contract au$43.82 - au$44.82 per hour**The opportunity** Our client is a community focused Federal Government Agency. They have an exciting opportunity available for multiple Planning Officer’s to join the Scheme Reforms Branch in ensuring the uplift of services and initiatives that support stronger outcomes for Participants of the...

  • Aps4 Administration Officer

    17 hours ago

    Melbourne, Australia Talent International Full time

    australia melbourne contract up to au$43.82 per hour**The opportunity** Our client is a community focused federal government agency. They have an exciting opportunity available for multiple Administration Officer’s to help oversee a range of Administrative & Operational improvement initiatives to improve frontline capability and service delivery. 12-month...

  • Complaints Officer

    1 week ago

    Melbourne, Australia Mercer Full time

    **Complaints Officer** **What can you expect?** What we offer is a chance to join a company that is not only winning, but is transforming in the most exciting way possible. Our CEO, David Bryant, is dedicated to Mercer Australia being a “people first” culture. This means that great performers are greatly rewarded. We pride ourselves on providing...

  • Complaints Officer

    5 days ago

    Melbourne, Australia Mercer Full time

    **Complaints Officer** **What can you expect?** What we offer is a chance to join a company that is not only winning, but is transforming in the most exciting way possible. Our CEO, David Bryant, is dedicated to Mercer Australia being a “people first” culture. This means that great performers are greatly rewarded. We pride ourselves on providing...

  • Complaints Officer

    3 days ago

    Melbourne, Australia Link Group Full time

    **Overview** Investigate and coordinate complaints activity, providing a robust and transparent complaints process that will improve member experience and enable mutually satisfactory outcomes. Identify any permanent corrective actions and make recommendations where possible to reduce business risk and eliminate repeat activity. **Key Accountabilities and...

  • Aps4 Payments Officer Richmond

    7 days ago

    Melbourne, Australia Talent International Full time

    australia melbourne contract up to au$44 per hour**The Opportunity**: This Payments Analyst role will involve working within a federal government agency that is working to transform the disability sector by providing its participants with support and the freedom to access funds based on their individual needs. This APS4 Payments Analyst role will provide...

  • Complaints Resolution Officer

    2 weeks ago

    Melbourne, Victoria, Australia State Government of Victoria, Australia Full time

    Occupation: Governance and risk managementLocation: Melbourne - CBD and Inner Metro suburbsReference: 307About UsThe Victorian Ombudsman exists in recognition of the imbalance of power between the individual and the State, and we aim to level the playing field and protect and promote human rights.In performing our functions under the Ombudsman Act, we...

  • Complaints Resolution Officer

    2 weeks ago

    Melbourne, Victoria, Australia State Government of Victoria, Australia Full time

    Occupation: Governance and risk managementLocation: Melbourne - CBD and Inner Metro suburbsReference: 307About UsThe Victorian Ombudsman exists in recognition of the imbalance of power between the individual and the State, and we aim to level the playing field and protect and promote human rights.In performing our functions under the Ombudsman Act, we...