Store Consultant

**“New Year, New You, New Time to Shine"**

**Multi-Facet Role with Customer Service, Administration and Operational Tasks**

**Permanent Full Time Role with No Nights, Sundays or Public Holidays for a Great Work/Life Balance**

**Market Leading ASX Industry**

**Use your customer service skills, and vivacious personality to join our ever-growing team of Storage Consultants to help grow our business and put your stamp on the storage industry. Come join a large, national company where no 2 days are the same; where you can flourish and thrive as you start on your New Journey with National Storage. We will provide all on-the-job training, and help you become a Storage Guru**

**About Us**:
Established in 2000, National Storage is one of Australia and New Zealand’s largest self-storage providers, tailoring self-storage solutions in 200+ storage centres across Australia and New Zealand. As an ASX 200 listed company, we have experienced our success by focusing on the most important part of our business - our people and our customers.

With a continual growth plan for expanding our portfolio across Australia and New Zealand, we have a **Full Time Store Consultant **role now on offer at our **Forrestdale** centre.

**The Role**:
Reporting into the Storage Manager, our Store Consultants are a vital role within our business, as they work closely with our customers to ensure a seamless service is provided. The role itself is a multi-faceted role of customer service, admin and operations. As a business we will provide all on the job training and in return, on a day-to-day basis some of the key daily duties would include:

- Your responsibilities include:_
- Work in a customer facing environment to deliver the ultimate customer experience by supporting our customers in making the best storage choice for their needs.
- Clean & maintain the storage facility & grounds.
- Having a strong focus on centre presentation and maintenance.
- Assisting & servicing the Commercial Customer Base to ensure their needs are met on a daily/weekly basis.
- Assist in ensuring the Centre achieves its budgeted KPI goals.
- Conduct centre tours and walk throughs which showcase our facilities.
- Keep a keen eye on centre presentation, maintenance, and cleanliness to ensure our centres always represent our high standards.
- Maximize sales conversion opportunities via various ports of communication.
- Maintain a safe and secure centre by wearing appropriate safety gear, safe use of equipment, and following workplace health and safety procedures.
- Complete arrears management steps to ensure accounts are kept up to update and offer solutions where feasible.
- Action general administration duties such as customer contracts, inventory, and insurance claims

**Skills and Experience**:

- Strong communication skills to build relationships with customers and stakeholders.
- You have a motivated, proactive and positive attitude.
- Customer service experience in a sales environment (desirable)
- Ability to work well in a team and autonomously.
- Willingness to learn and grow with the business.
- Driver’s license and car (desirable)
- Have strong administration skills.
- Impeccable Attention to detail
- Driven by results & an eagerness to take ownership over your work.

**Benefits**:

- Permanent role with no nights, Sundays or Public Holidays
- Rotating Roster with every second Saturday off
- Full Training Provided
- Supportive & Focused Team Culture
- Access to company benefits such as paid parental leave and well-being subsides.
- Discounts available through a range of leading retailers
- Onsite car park or available parking close by
- Collaborative working environment with the opportunity to receive discretionary gift cards.

This role would report to a Storage Manager, and you would be part of a team of Store Consultants. It also allows for career progression & growth, as the business expands.

**Join the team - APPLY NOW