Retail Manager

3 days ago

Cooroy, Australia Cooroy Harvest Fresh and Cafe Full time

Cooroy Harvest Fresh & Cafe is a thriving local business combining fresh produce retail with a welcoming café experience. We are seeking an experienced and motivated **Retail Manager (Shop Manager)** to lead daily operations, manage staff, and drive business growth. This is an excellent opportunity to join a dynamic team in the heart of Cooroy.

**Key Responsibilities**
- **Product & Stock Management**: Determine product mix across fresh produce, groceries, and café offerings. Monitor stock levels, manage waste, and ensure all products are fresh, seasonal, and high quality.
- **Purchasing & Supplier Coordination**: Build strong relationships with local farmers and suppliers. Negotiate pricing and supply terms, ensuring consistency of produce while keeping costs within budget.
- **Marketing & Promotions**: Develop and implement marketing strategies, in-store promotions, and social media campaigns to increase visibility and sales. Create engaging displays that highlight seasonal produce and café specials.
- **Customer Service & Sales**: Lead by example in delivering exceptional customer service. Assist customers with product selection, provide advice on fresh produce and café menu items, and resolve customer concerns professionally.
- **Financial & Record Keeping**: Maintain accurate records of stock, sales, and financial transactions. Prepare budgets, track financial performance, and ensure profitability across both retail and café operations.
- **Staff Management & Training**: Recruit, train, roster, and supervise staff across retail and café teams. Provide ongoing coaching to maintain high standards in service, product knowledge, and food safety.
- **Health, Safety & Compliance**: Oversee compliance with food safety, hygiene, and workplace health and safety regulations. Ensure the café and retail store remain clean, safe, and welcoming for staff and customers.
- **Operational Efficiency**: Manage day-to-day operations to ensure smooth service in both retail and café areas. Monitor performance, resolve operational issues promptly, and implement improvements where needed.
- **Community & Brand Engagement**: Act as an ambassador for Cooroy Harvest Fresh & Cafe. Build customer loyalty through positive engagement and strengthen the café’s reputation as a trusted community hub.

**Requirements**:

- Minimum 1 year of experience in a similar retail or hospitality management role.
- Relevant qualification in retail management, business, or a related field.
- Strong leadership and communication skills with the ability to motivate a team.
- Experience in budgeting, financial reporting, and stock management.
- Knowledge of food safety and workplace health and safety standards.
- A passion for fresh produce, hospitality, and delivering exceptional customer experiences.

**Benefits**
- Competitive annual salary package of $70,000 - $80,000 plus superannuation.
- Opportunity to work in a supportive and community-focused environment.
- Play a key leadership role in a successful and growing business.

Pay: $70,000.00 - $80,000.00 per year

Work Authorisation:

- Australia (preferred)

Work Location: In person

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