Case Manager

7 days ago

Kilkenny, Australia Workskil Australia Ltd Full time

**Work a 9-day fortnight**
**Make a genuine impact helping customers**
**Salary Packaging options**

**About the Role**

The Case Manager - Prior Offenders (also known as the Employment Coach Specialist) is responsible for undertaking meaningful work by supporting an allocated caseload of customers with a prior offender history, with the objective of finding them employment.

Using an intensive case management approach, this role focuses heavily on improving the customers capacity to work by addressing non
- vocational issues and building vocational skills and experience.

Promoting your customers through advocacy to employers will be paramount in assisting them to find suitable employment opportunities, while actively running group-based sessions to motivate and improve confidence amongst your caseload.

**We have two of these unique positions across our Kilkenny and Salisbury sites that are being offered on a full time, ongoing basis.**

**If you possess the relevant skills and experience, the drive to help those in need, or if you believe you have transferable skills that would be able to truly make a difference to the lives of our customers, we would like to hear from you.**

**What skills and experience will you need to possess to be successful in this role?**
- Demonstrate an understanding of vocational and other barriers that impact people from gaining employment
- Demonstrate a passion and drive for helping people find employment
- Demonstrate outstanding interpersonal skills and ability to develop positive relationships with a diverse range of customers, employers and staff
- Demonstrate the ability to assess, match and refer customers to appropriate job opportunities and to advocate directly to employers
- Demonstrate the ability to achieve individual targets and work to clearly defined KPIs
- Demonstrate strong administration skills and IT literacy, data entry and typing skills, Word, Excel and Outlook experience
- Demonstrate attention to detail ability to work under pressure
- Demonstrate previous experience in the employment services, Justice or similar field will be highly regarded
- Have a minimum Certificate IV in Employment Services or Career Development or willingness to study; and
- Have experience in Employment Services or a related Service industry.

**The Application Process**

If you progress through our screening process, there are a few other requirements which we’ll need for you to obtain as follows (at Workskil Australia’s cost):

- National Police Clearance
- Working Rights Check

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