Work From Home Virtual Receptionist

4 days ago

Helensvale, Australia Pro-Assist Virtual Administration and Consulting Full time

Pro-Assist is an established company based on the Gold Coast. We are proud to provide administration support, reception and business consulting to allied health practices all across Australia.

Our mission is to create flexible and rewarding employment opportunities and support or clients to build wildly successful private practices.

We are looking for a motivated, energetic, process loving, professional administrator to join our team.

**Job Summary**

As a Receptionist for Pro-Assist, you will be answering and making calls for multiple allied health practices.

This role is casual with view to permanent part-time. Shifts will be a minimum of 3 hours between 8am and 5pm Monday to Friday.

**Responsibilities**:

- Take inbound calls and handle general enquiries and booking, rescheduling and cancelling appointments.
- Make outbound calls to confirm appointments and respond to referrals
- Setting up new client profiles
- Provide high quality customer service to clients and external stakeholders
- Respect confidentiality and privacy of practitioners, directors, staff and clients at all times
- Maintain a cooperative team environment by communicating openly and in a friendly manner, working efficiently and amicably with all members of the team
- Comply with all company policies and procedures
- Adopt and embrace company values and philosophy
- Provide ad hoc support as needed

**Required Experience, Skills and Qualifications**

TECHNICAL REQUIREMENTS
- Have a dedicated space to take calls with no interruptions or background noise.
- Have a strong internet connection. Your download speed should be at least 7mbps and upload 0.9mbps.

ABOUT YOU
- You are a confident person who isn’t rattled easily.
- You enjoy a fast-paced environment where no day is the same.
- You have a friendly, warm phone voice
- You love customer service
- You have a high attention to detail

**HOW TO APPLY**:
We are looking for someone who has a stand-out work ethic with an energetic, enthusiastic approach. We offer full training and an opportunity to develop in a dynamic environment.

Please send your CV with references and a covering letter outlining why you would be most ideal for this role.

Applications WITHOUT a tailored cover letter will not be considered.

**Job Type**: Casual

**Salary**: $31.00 per hour

**Benefits**:

- Employee mentoring program
- Professional development assistance
- Work from home

Schedule:

- Day shift
- Flexible hours
- Monday to Friday

**Experience**:

- administration: 3 years (required)

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