Female Team Leader Disability Support Worker

**Join Our Team at Anchored Care**

We are currently seeking a passionate and experienced Team Leader for our Pimpama House

At Anchored Care, we are committed to empowering our participants to make the most of their NDIS plans, achieve greater independence, and reach their personal goals. We believe in putting our participants' voices at the center of everything we do.

**As a Team Leader, you will**:

- Lead by example, promoting respect, integrity, and open communication at all levels.
- Provide coaching, mentorship, and guidance to your team, ensuring high standards of care and service delivery.
- Cultivate an environment where both participants and staff feel heard, supported, and encouraged to achieve their best.
- Develop and maintain strong relationships with participants, families, and stakeholders.
- Uphold the mission and vision of Anchored Care by fostering a team-driven approach to service provision.

**Key Responsibilities**:

- **Supervise and support staff**: Mentor and supervise Disability Support Workers, providing coaching, feedback, and regular performance evaluations.
- **Ensure quality care delivery**: Manage the daily operations of support services, ensuring care plans are followed, and participant goals are achieved.
- **Provide direct support**: Assist participants with manual handling, hoisting, high intensity needs, complex care needs, personal care tasks, behavior management, and support in home and community settings.
- **Foster positive relationships**: Build and maintain strong, respectful relationships with participants, families, and other stakeholders.
- **Manage documentation**: Complete shift reports, incident reports, progress updates, and ensure accurate records are maintained.
- **Lead crisis management**: Handle critical incidents, debrief staff, and implement strategies to mitigate future risks.
- **Team communication**: Maintain open lines of communication within your team, addressing challenges, recognizing achievements, and promoting a positive working environment.
- **Promote professional development**: Support your team in their professional growth by identifying training needs and opportunities for learning.
- **Leadership**: Demonstrates a commitment to fostering a positive team culture, leading by example, and maintaining high standards of care and service delivery.
- **Experience**: At least 2 years of experience in the disability sector, including supervisory or team leader responsibilities, with a deep understanding of manual handling, hoisting, transfers, high intensity/complex care needs.
- **Qualifications**: A Certificate III in Disability, Aged Care, or Individual Support (or higher) is a must
- **Skilled**: Experience working with participants with a wide range of disabilities, including high-care needs, mental health challenges, and physical disabilities. Knowledge of trauma-informed care and behavior management is highly desirable.
- **People skills**: Ability to engage and communicate effectively with participants, families, and your team, using empathy and respect.
- **Flexibility**: Willingness to work a variety of shifts, including weekends, nights, and overnight shifts as part of a 24/7 roster.
- **Problem-solving**: Ability to navigate challenges effectively, with a proactive approach to risk management and service delivery improvements.

**Desirable Qualifications & Skills**:

- Experience in complex mental health and high intensity care needs (highly desirable).
- Experience in Diabetes management, Asthma and Osteoarthritis.
- Knowledge of NDIS requirements and policies.
- Trauma-informed approach to care and behavior management.
- Ability to work independently, while also being part of a collaborative team.
- Proficient Microsoft Office skills and ability to maintain accurate records.

**Key Performance Expectations**:

- Ensure team members adhere to house standards and maintain high service delivery standards.
- Maintain compliance with incident reporting timelines and all regulatory requirements.
- Support and guide your team to ensure that participants’ goals are achieved and that they receive the highest quality of care possible.
- Ensure accurate, timely documentation and reporting (shift notes, incident reports, medical charts, etc.).
- Provide regular team updates, conduct team meetings, and address performance issues where necessary.

**What We Offer**:

- Competitive salary based on experience.
- Ongoing professional development and training opportunities.
- A supportive, inclusive, and team-oriented work environment.
- A chance to make a real difference in the lives of individuals with disabilities

**How to Apply**

To apply, please submit your resume detailing your skills, qualifications, and availability.

We look forward to hearing from you

**Job Types**: Part-time, Casual

Pay: $39.00 - $45.00 per hour

Expected hours: 25 - 40 per week

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Weekend availability

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