Support Worker Coordinator

Based in Auburn
- Full-Time Position
- $60,000 to 70,000

**Support Worker Coordinator**
- **$ 60,000 to 70,000**:

- An immediate start
- Attractive benefits
- Up to $1000 upskilling support

**About our client**

Our client is a national government-approve service provider of Home Care Packages (HCP) and the National Disability Insurance Scheme (NDIS) services. Our client has a clear vision to provide quality care services to the community.

Our client is an organisation that specialises in providing the highest quality care for older members of the community, as well as people with disability. As a provider of private and government-subsidised care and support services, our client aims to provide greater choice, control, and freedom to empower people to live life on their own terms.

**Position Objectives**

**Auburn (NSW) or**

Other duties of the role would be to manage the roster on daily basis, allocation of shifts of support workers, ensure all new documentation are all compliant when support workers applicants are processed.

**The key duties include**:

- Process applicant files and enter onto operating system.
- Adopt successful recruitment practices to match client needs regarding skill, continuity and availability
- As a support worker coordinator, you will manage the roster according to the Annual Workforce Plan
- Identifying gaps in rostering, ensuring there is a pool of support worker’s credentialed and ready for rostering matching the client’s requirement.
- Performance review and create up skilling program

**Key Selection Criteria**

Essential Skills, Knowledge & Experience
- Minimum 2 years’ experience in a Supervisory or Managerial role within the Healthcare Services
- Demonstrated broad experience in service delivery and quality systems
- Sound knowledge of the NDIS and Home Care Practice Standards and Compliance
- A passion for leading, empowering, and supporting a team
- A client-focussed approach
- Excellent and adaptive communication skills
- Excellent relationship building and management skills
- Experience in risk assessment, facility compliance, and quality assurance

**Qualifications**
- Healthcare relevant qualifications
- Preferred Advanced Diploma in Disability or Community Services, minimum Cert IV Disability or Community Services.
- Knowledge of the NDIS and My Aged Care Legislation.
- Exceptional organisational and communication skills.
- Experience in supporting adults and children working within the NDIS scheme

**Other Requirements**
- Driven, passionate and dedicated to delivering effective supports to with people with disability
- Emotionally intelligent and an ability to emphasise with customers and respond to their ever-changing needs.
- Ability to calmly perform in high pressure situations
- Determined to perform, exceed targets and execute commercial concepts.
- Excellent communication and customer service skills.
- Looking to establish yourself within an organisation to grow.

**Terms of Employment**
- This is a full-time permanent position

**Employment Requirements**:

- Current unrestricted NSW Driver’s license.
- Must be an Australian citizen or permanent resident
- Required to maintain a current First Aid certificate.
- Required to hold a working with children permit.
- Required to provide a satisfactory national police check.
- Provision of a satisfactory pre-employment medical and fitness report.
- NDIS Worker Screening and NDIS Orientation Module

**Benefits**
- An exciting opportunity to join our well-established company
- Strong management and administrative support
- Supported professional development opportunities
- Reimbursement for travel and use of your own vehicle (via fuel card)
- Opportunities for advancement