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Member Care Consultant

3 weeks ago

Sydney, Australia Sirius People Full time

Permanent Opportunity - Start in April
- Parramatta location
- $60,000k + Super

**They have a fornightly bonus that is an amazing benefit**

**Responsibilities**:

- Answer incoming calls and respond to member inquiries promptly and professionally
- Required to make outbound call when necessary to update members
- Address member concerns and complaints, and ensure timely resolution
- Assist with membership renewals and upgrades
- Conduct membership retention activities and identify opportunities for upselling
- Utilize call center software and systems to efficiently manage member interactions
- Collaborate with other departments to resolve member issues and improve overall member experience
- Conduct eligibility checks

Requirements:

- Minimum 6 months of experience working in a call center environment preferable
- Excellent verbal and written communication skills
- Ability to multitask and manage time effectively
- Strong problem-solving skills and attention to detail
- Ability to work independently and as part of a team
- Flexibility to work hybrid (remote and in-office) after 3 months of training - 4 days home
- Background in banking or finance is an added bonus