Housing Access Officer Cessnock

2 weeks ago

Cessnock, Australia Compass Housing Services Full time

Monday to Friday role with full time hours
- Salary packaging and RDO options available
- Based in our Cessnock office

**About Us**
Home in Place is a nationally recognised and innovative Community Housing Provider who is passionate about delivering the best outcomes possible for our tenants. Our mission is to see that all people have appropriate and affordable shelter.

**About the role**
We are currently seeking a Housing Access Officer to join our team located in Cessnock on a
**full time basis. **Reporting to the Executive Manager Operations - Southern, you will be responsible for ensuring the timely allocation of properties and effective delivery of client services to those seeking housing assistance.

You will have the skills, ability and willingness to work with a diverse range of people, have a proactive approach to your tasks and possess excellent customer service skills. You will be able to adapt to changing requests and deadlines and possess strong organisational skills.

You will bring to this role your ability and experience in:

- Managing the intake, assessment and approval process for new applicants to the Social Housing Register and internal requests for transfer;
- Facilitating the delivery of Temporary Accommodation;
- Facilitate and/or deliver Private Rental Assistance products;
- Maintaining up to date knowledge of legislation and guidelines and working relationships with other community services;
- Demonstrated commitment to working across the business to provide the best outcomes for tenants and our organisation;
- Strong problem solving skills;
- Effective time management and prioritisation.

**Essential Selection Criteria**
- To be considered for the role, you _
**_must_**:

- Experience in the social or community housing sector;
- Demonstrated highly developed organisation skills and the ability to undertake tasks independently;
- Well developed and effective interpersonal, de-escalation and communication skills;
- Demonstrated understanding of sustainability through contributing to more efficient workplace processes;
- Certificate IV in Social Housing or community services is desirable but not essential;
- Computer literate with the ability to use the Microsoft Office suite
- Current drivers licence

**Job Benefits**
In addition to an attractive salary package the successful applicant will also have access to:

- Salary packaging of $15,900 tax-free pay per fringe benefit year to increase your take home pay
- Annual training allowance and paid study days
- Paid Birthday Leave
- Flexible working arrangements with options for fortnightly or monthly RDOs
- Discounted gym membership
- Free, confidential counselling services via our EAP

**How to apply**:

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