Billing Support Specialist

2 weeks ago

Sydney, Australia Aircall Full time

Aircall is a place where voices are valued.

Backed by over $220 million of investment since 2015, we create technology that fuels accessible, transparent and collaborative communication to empower our base of 14,000+ customers (and growing) to make authentic, human connections.

Conversation is a cornerstone of our culture. Wherever our people find themselves in the Aircall world - Paris, New York, Sydney, Madrid, London, Berlin, Tel Aviv, or at home - everyone has a voice that is valued.

Whatever your background, wherever you’re from - we want you to join the conversation. Let’s talk.

Within our Customer Support & Experience team, we have Frontline Support, Technical Support and Billing Support.

The Billing Support team is specialized in the resolution of incoming billing and payment-related enquiries while ensuring a satisfying level of communication and high customer satisfaction in compliance with finance guidelines.

**The responsibilities in this role**:

- Assisting our customers to effectively solve their billing and payment inquiries (receipts, credit notes, payment processing, etc.)
- Providing support to our customer-facing teams with invoicing, subscriptions, payments management
- Maintaining accurate account balances
- Partnering effectively with the Account Receivable and Cash Collection teams
- Nurturing professional relationships with our customers by providing them with world-class billing support experiences
- Developping and maintain comprehensive knowledge of Aircall billing & payment processes to support customers

**The skills required to succeed in this role**:

- English (spoken and written) must be flawless when communicating with clients but also necessary for internal communication
- Previous experience in billing / cash collection is a must
- Experience in a customer facing role (support or success) is desired

**Job Types**: Full-time, Permanent

**Salary**: From $58,230.37 per year

**Benefits**:

- Gym membership
- Health insurance
- Maternity leave
- Professional development assistance
- Referral program
- Salary packaging
- Travel reimbursement
- Work from home

Schedule:

- Day shift

Supplemental pay types:

- Bonus

**Language**:

- English (required)

Work Authorisation:

- Australia (required)

Work Location: Hybrid remote in Sydney, NSW 2000

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