Service Advisor

Company drive vehicle
- Permanent full-time position Monday - Friday
- Paid parental leave

Are you passionate about providing exceptional customer service in the automotive industry?

We have an exciting opportunity for a dedicated **Automotive Service Advisor** to become a part of our busy Service Department at **Wanneroo Mitsubishi.**

**The Role**:

- Greet customers warmly, listen attentively to their concerns, and provide professional recommendations for vehicle repairs and maintenance.
- Build long-lasting relationships with customers, ensuring their satisfaction and loyalty to our dealership.
- Schedule service appointments and ensure efficient allocation of resources to meet customer demands.
- Coordinate with the service technicians to provide accurate estimates and timelines for repairs.
- Communicate with customers throughout the service process, keeping them informed of progress and any necessary updates.
- Identify opportunities to promote additional services and accessories that enhance customers' vehicle ownership experience.
- Provide knowledgeable advice and recommendations on service packages, extended warranties, and vehicle upgrades, with the goal of increasing sales and revenue.
- Ensure all necessary documentation, including work orders and invoices, is completed accurately and in a timely manner.

**YOU**:

- Outstanding communication skills and commitment to delivering an unparalleled level of customer service
- Excellent listening and problem-solving skills
- Exceptional organisational and time management skills with the ability to multi-task
- Enthusiastic, friendly and proactive demeanour with a helpful attitude
- Career focused, resilient and a drive to succeed
- Computer literate with strong accuracy and attention to detail
- Full WA drivers’ licence is essential
- Previous experience as a Service Advisor or Automotive technician is highly regarded

**What's in it for YOU**:

- Excellent remuneration package + company vehicle + monthly fuel allowance
- Employee discounts and offers at restaurants, and entertainment Australia wide
- Paid parental leave
- Salary package your next vehicle through novated leasing
- Free Swan Yacht Club membership
- Discounted rates for First Aid training
- Access to free, confidential counselling through our Employee Assistance Program (EAP)

**Who we are**:
Wanneroo Mitsubishi is part of Autoleague, one of Australia’s largest and most innovative automotive retailers with 40+ franchise points representing the world’s largest manufacturers.

Wanneroo Mitsubishi is Australia’s largest selling Mitsubishi Dealer 2021/2022 and received the Distinguished Dealer Award 2021, 2022, 2024.

**Ready to Apply?**

If you are results-oriented with a passion for the automotive industry, we want to hear from you. Send us a copy of your resume and cover letter by clicking **'Apply'.**Please note**: Autoleague is an Equal Opportunity Employer that embraces and values equality, cultural diversity, and inclusion. All shortlisted applicants will be required to undertake a pre-employment check including police and medical checks.