Ecommerce Coordinator

At the Independent Hardware Group, we’re strengthening local communities one postcode at a time. We’re the leading supplier of over 1400 independently owned stores nationwide - giving them a competitive advantage to take the big chains to task. And with trusted brands like Mitre 10, Home Hardware and Total Tools, we can turn local retailers into the best stores in town giving locals the tools and support to build strong communities - literally

Our network of family-owned businesses is taking on the competition, and our Marketing, Creative and Communications Team help put them on the map. They use data-driven insights to understand what customers truly want, in order to deliver personalised solutions that make a difference.

Working as the eCommerce Coordinato r at IHG within the Marketing Team, the purpose of your role is to utilize the IHG digital tech stack to maintain best in-class website content and product merchandising practices for Mitre 10 and Home Hardware.

You will be instrumental in ensuring we are on a journey of continuous improvement by exhibiting a curious nature that leads to growth and improvement on our websites that sets the tone for a true customer-lead user experience online.

You will focus on data-led and best practice industry standards to inform and drive eCommerce channel performance, informing the Digital Experience Specialist on key website trends, insights and opportunities.

What you'll do
- Work with the broader Marketing, Promo and Design teams to gather and understand requirements for on-site content, objectives, and outcomes, related to marketing, promotional and brand online experience.
- Coordinate briefs into studio and external agency partners if/when required, utilising IHG briefing process and platforms.
- Owning end-to-end process of website content management: from creative brief to upload and build via Adobe Commerce Cloud platform, to reporting on performance of individual content elements.
- Working with the Promo team, keep across product and category performance, as well as new SKU onboarding schedule, ensuring readiness for launch, and maximizing sell-through from day one
- Support the Digital Experience Specialist and the broader digital team across the range of website optimization initiatives, from CRO to site A/B testing.
- Review and report on daily analytics of site performance, specifically factors affecting CR% and AOV metrics.
- Provide detailed reporting on catalogue performance, working with the Digital and Promo team to surface key insights related to omnichannel product or category performance.

What you'll bring
- 1+ years’ experience in eCommerce merchandiser or eCom assistant role, preferably in a retail / Direct to Consumer category or brand
- Problem-solving and decision-making skills, able to work independently.
- Experience working in an agile environment.
- Hands-on experience with managing eCommerce platforms (Adobe stack preferred)
- Experience working collaboratively within a team environment, ability to provide clear feedback and direction.
- Take a set of complex business requirements and translate those into an actionable, easy to understand plan.
- Communicate in an engaging yet relatable manner, bringing multiple stakeholders on the journey with you.
- Self-starter, able to work independently and as part of a dynamic multi-disciplinary team.

What we can offer
- Hybrid working - flexibility is in our DNA (2days in the office & 3 days from home)
- Be part of a supportive flexible team that promotes growth and development.
- An extra week of annual leave after your first year as part of our Fifth Week program, and the opportunity to purchase annual leave to help you recharge.
- Our Met Health wellbeing program is designed to help you enjoy work/life balance and get the most out of life.
- Free on-site parking
- Access to 12 paid weeks of gender-equal parental leave for primary carers, and three weeks for partners

We’re all about celebrating success, and we’re proud to be a WGEA Employer of Choice for Gender Equality, an accredited FlexReady workplace and a Gold Standard Mental Health First Aid skilled workplace.

The industry is changing, and we need adaptable people who thrive under pressure to build meaningful relationships with our diverse family of independents. So, get stuck into a promising career in a fast-growing industry. Together, we can supply Australia/New Zealand with a better retail future, powered by local communities.

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