Member Concierge

**Member Concierge**(**Job Number**:250000ZN**)**

**Description**

At RACQ, we’re good people doing good things, making a positive impact every day, with opportunities to learn, grow, and be more.

**About the Role**:
Are you a motivated, reliable and positive customer service professional. RACQ Maroochydore is looking for someone just like you to join our member and Community Retail Store. As the first point of contact for our members, you’ll play a key role in delivering outstanding service experiences. Your friendly approach and commitment to excellence will help us to continue to support our members and the wider community with care and professionalism.
- Rate of pay at commencement is $31.65 + Super
- Part time permanent, 25.5hrs per week, 9:00am - 2:00pm, Monday to Friday (one morning per week 8:30am start time)

You will play an integral role in deepening RACQ’s relationship with members by:

- Engaging members in conversation to build rapport
- Actively listening to members, seeking to understand the reason for their visit
- Match and direct members with an appropriate consultant, whilst settling expectations
- Creating memorable experiences for members by showing empathy and supporting them in important life moments
- We provide training with ongoing support to set you up for success

**About you**:

- An engaging communication style with active listening and proven ability to engage our members
- Customer Service experience in a retail or similar customer focused environment
- A resilient team player who is committed, reliable and has a positive attitude
- Attention to detail, with basic computer literacy and accurate data entry skills
- Adaptability in a fast-paced, structed environment

**Why join RACQ?**

It is an exciting time to be part of RACQ as we continue our transformation towards better, smarter solutions that deliver more security and prosperity for Queenslanders. We are big enough to make a real difference in our community, yet small enough to nurture your professional and personal development.

By joining RACQ, you’ll be part of new sustainability initiatives, including a commitment to being a carbon neutral organisation by 2030. We’ve invested in and partnered with sustainable companies, including the introduction home solar and batteries, Green Home and Car Loans, and many other products and initiatives. We’ll continue to advocate for, research, and offer green solutions.

At RACQ we are passionate about building a diverse and inclusive workplace to create better outcomes for our employees and our members. We aim for our teams to be a true reflection of our communities and are committed to inclusion particularly people of Aboriginal and Torres Strait Islander heritage, and those who may experience diversity or disability related barriers in securing employment. Applicants from these and other diverse backgrounds are encouraged to apply. If you have any support or access requirement, please advise us at the time of applying.

**What we offer you**:
At RACQ, we want you to succeed in work and life and feel supported to do good stuff daily. Whoever you are, wherever you’re from. Some of the good stuff our people have access to include:

- Financial benefits and discounts on a range of banking, assistance and insurance products
- Give back to our communities with paid volunteer leave, payroll giving and volunteering for community events such as MotorFest.
- A range of flexible working and leave options, parental leave of 13 weeks primary carer leave, purchased leave up to 4 weeks per year, cultural observance leave, substitution of public holidays for cultural/religious reasons, personal leave for wellbeing, gender affirmation leave.
- Prioritise your wellbeing with discounts on health programs and access to wellbeing initiatives such annual flu vaccinations, corporate health insurance offer and free and confidential Employee Assistance Program (EAP).
- Invest in your development with in-house development programs and access to an extensive digital learning platform.

**#LI-ONSITE**

**Work Locations**

Maroochydore Shop 130-131 154/164 Horton Parade Maroochydore 4558