Team Leader

**Additional Information**
**Job Number**25089758
**Job Category**Rooms & Guest Services Operations
**Location**The Ritz-Carlton Perth, 1 Barrack Street, Perth, Western Australia, Australia, 6000
**Schedule**Full Time
**Located Remotely?**N
**Position Type** Non-Management

**Team Leader (Front Office)**
- Increased HIGA Award Rates from July 2022
- Beautiful location on the Elizabeth Quay waterfront
- Training and Career Development opportunities within an international brand
- Discounts on hotel rooms and food and beverage within Marriott
- Discounts on retail venues around the location
- Recognition and wellbeing programs
- Marriott Life with the Works - Paid Birthday Leave, Sabbatical Leave, and Parental Leave
- Free Employee Meals

**About the Role**

**Duties**
- Provide guests with a warm and sincere greeting, engaging them in conversation regarding their stay, property services, and area attractions/offerings.
- Serve as a departmental role model or mentor by working alongside employees to perform technical or functional job duties.
- Assign and ensure work tasks are completed on time and that they meet appropriate quality standards.
- Communicate with the kitchen regarding menu questions, dietary requirements and special requests.
- Maintain cleanliness and condition of working area.
- Assist with department training requirements.

**Skills & Experience**
- Responsible Service of Alcohol from Nationally Accredited Training provider (RSA)
- I’m Alert Food Safety Certification (from City of Perth)
- Experience working in customer service role required
- Experience working in hotel front office preferable.
- Passion for customer service
- Unrestricted working rights for Australia

**How to Apply**
- At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.