Service Delivery Supervisor L Gold Coast

Permanent role - Full time
- Oversee high-impact facilities services, including maintenance, cleaning, and gardening.
- Increase your take home pay through Salary Packaging options

**Flexible location: Gold Coast OR Burleigh Heads**:
**About Us**:
At Aruma, we believe in the power of diversity and inclusivity. Our mission is to defend human rights and create a world where every individual is treated with dignity and respect. We're committed to building a team that reflects the rich tapestry of humanity.

People love to work at Aruma because they get the satisfaction of knowing they are Supporting people to live a great life, the life they want, the life they choose. Aruma is **BRAVE**. That's what makes us a trailblazer, being part of our team means you need to meet our BRAVE behaviours (**Bold**, **Respectful**, **Authentic**, **Value Teamwork**, **Excellent**).

**About the role**:
Join a vibrant and inclusive business that is changing lives. At Aruma Facility Services, formerly known as House with No Steps, we proudly employ over 75 people with disabilities and manage over 4,000 sites across Australia. As a Service Delivery Supervisor, you will lead and support our local Facilities Management teams in Queensland, overseeing operations in key locations such as the Gold Coast, Brisbane, and Toowoomba. Your team will deliver essential gardening, cleaning, and general maintenance services for a wide range of commercial clients.

In this role, your success will be measured by your ability to guide and support local teams to meet schedules, uphold contract specifications, and embrace our purpose-driven values. You will ensure all incidents and issues are reported and escalated through our systems, contributing to a safe, compliant, and supportive work environment. You will also play a key role in assisting with tenders, quotations, and maintaining ISO certifications, ensuring services are delivered efficiently and to the highest standards.

With regular site visits across the Gold Coast, Brisbane, and Toowoomba, and close collaboration with Regional and National Operations Managers, you’ll drive operational excellence, support scheduling, and manage team communications. Your leadership will ensure that all teams remain motivated, high-performing, and aligned with our business goals.

To learn more about the exciting work our Facilities Management team does, including property maintenance, commercial cleaning, graffiti removal, and community housing maintenance, visit our Facilities Management page.

**Benefits of working with Aruma**:

- ** Salary Packaging**: Access to NFP salary packaging up to $15,900 for living expenses and additional $2,650 for meal and entertainment expenses each year tax free.
- ** Fitness Passport**: Access to subsidised Gym membership
- ** Employee Assistance Program**: Free confidential service including Money Assist, Legal Assist, Family Assist and Nutrition/Lifestyle Assist.
- ** Training**: Opportunity for Cert IV accredited training through our RTO
- ** Discounted Health Insurance**:Access to a range of discounted health and wellness services through Bupa.
- ** Recognition & Rewards**: Recognition for your hard work through BRAVE Reviews and our annual BRAVE Awards night
- ** Job Satisfaction**: Through making a real difference in peoples’ lives within a values-driven organisation.

**About You**:

- Excellent organisational skills and ability to coordinate and support teams that are working over a large geographical area.
- Sound communication and negotiation skills, able to resolve conflict and assess when to escalate issues appropriately.
- Problem solving and technical skills to solve maintenance, contract, and scheduling issues.
- Ability to plan, monitor and action contract schedules in a timely manner, promoting quality, cost-effectiveness, and safe work practices at all times.
- A demonstrated commitment to the Aruma Code of Conduct.
- A minimum Cert. IV in Horticulture certificate; or equivalent knowledge and experience.
- A high level of physical fitness to meet the manual handling and environmental requirements of the position.
- Formal team leadership training and/or equivalent knowledge and experience with demonstrated ability to supervise and support staff.
- A practical understanding of WHS requirements.
- NDIS Worker Screen clearance
- A current Australian driver’s license, White card (and Working with Children Check if required for service delivery).
- Willingness to travel as needed across a regional area.
- Hold current or willingness to obtain relevant regulatory requirements (as per role and/or State).