Retail Store Manager

6 days ago

Melton, Australia At-Call Safety Wear Full time

**About Us**:
As a top nationwide provider of safety equipment, personal protective equipment (PPE), and workwear, we are dedicated to delivering outstanding service to our customers. We are currently seeking a customer-focused and driven individual to join our team as a Customer Service Representative.

**Key Responsibilities**:
**1. Product Assortment & Service Standards**:

- Oversee product selection, inventory management, and service quality.
- Develop and execute purchasing and marketing strategies while establishing pricing structures.

**2. Customer Inquiries**:

- Respond to customer inquiries promptly and professionally.
- Provide accurate, helpful information about our products and services.
- Offer expert advice on the best use of safety equipment and services.

**3. Order Entry**:

- Process customer orders accurately and efficiently.
- Ensure order details are correct and provide timely confirmations to customers.

**4. Quoting**:

- Prepare and send price quotations to customers.
- Work closely with the sales team to provide competitive quotes for bulk orders.

**5. Follow-Up**:

- Proactively follow up with customers to keep them informed on order status.
- Address any concerns or issues related to order fulfillment.
- Monitor inventory levels and track financial transactions.

**6. Retail Shop Assistance**:

- Help customers with product inquiries and assist in making purchases at our retail shop.
- Maintain a clean, organized, and welcoming shop environment.

**7. Budgeting & Staff Management**:

- Manage budgeting for the establishment.
- Oversee recruitment, training, and development of staff members.
- Ensure compliance with occupational health and safety regulations.

**Qualifications and Skills**:

- Previous customer service experience, ideally within a related industry.
- Strong communication and interpersonal skills.
- Exceptional organizational and multitasking abilities.
- Proficiency in order processing and data entry.
- Knowledge of safety equipment, PPE, or workwear is a plus.
- Positive, customer-first attitude.

**Benefits**:

- Competitive salary of $75,000 per year plus superannuation.
- Flexible working hours to support a healthy work-life balance.
- Opportunities for career advancement and professional development.
- Employee discounts on safety equipment, PPE, and workwear.

**How to Apply**:
If you're a motivated, customer-oriented individual passionate about safety solutions, we’d love to hear from you Please submit your resume and cover letter.

Pay: $75,000.00 per year

Work Location: In person

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