Duty Manager

2 weeks ago

Sydney, Australia Virgin Active Full time

Iconic brand built on a human touch with a playful side
- Deliver unforgettable experiences in our state of the art [location] club
- Full time gig, free gym membership, discounted PT + more benefits

**The Gig**:
Reporting to the Operations & Safety Manager, you’ll support the delivery of the member experience in club.

In a nutshell:
You’ll provide heartfelt service and exceptional operational leadership to help deliver an extraordinary customer experience in a pristine, compelling and safe environment.

You’ll leverage your personality to build true community and create an environment where members love spending time.

You’ll handle issues that arise during the opening or closing of the club and help the team to deliver a seamless experiencefrom ensuring the club’s appearance reflects the highest standards, to the clocklike efficiency of the classes in each studio, through to keeping it safe for everyone.

You’ll report any issues or faults you find that require a technical fix

You’ll be empowered to find ways to give our members that little bit extra... especially when it’s unexpected.

**About You**:
You’re warm, honest and genuine with 2+ years of relevant duty manager experience and a neat-freak reputation.

You love to create meaningful moments for people as much as you love to meticulously execute opening and closing checklists. Whatever a member needs, whatever a member is looking for, you help them find it.

You get a kick out of ensuring things run so smoothly that people go wow

You‘re comfortable communicating at all levels and you’re authentic when you express yourself.

You have the flexibility to work a non-traditional schedule and may also have some retail or hospitality sector experience. A+ for you

**What we offer you**:
Iconic brand built on a human touch with a playful side

A culture that’s all about inspiring people to live an active life

A free membership for you to workout at our clubs (and one for your buddy after 12 months)

Discounted personal training

Special deals with our retail and service partners

Paid parental leave to spend time with your new little human

Regular personal and professional development

Confidential 24-hour support via our employee assistance program

We like to be normal, not formal

.

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