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Customer Support Manager

2 weeks ago

Brisbane, Australia Communities, Housing and Digital Economy Full time

**As the Customer Support Manager you will**: - Lead and champion the Customer Support team to ensure work is completed effectively in support of the organisation's objectives and meets the customer need. - Maintain effective working relationships and collaboration with stakeholders to ensure that the Customer Support team contributes to upcoming organisational changes and priorities and supports these changes when implemented. - Lead effective high priority 24/7 incident and problem management throughout the organisation using industry best practice and service management (ITIL) principles to ensure appropriate rectification activities occur and impacted stakeholders are informed promptly. - Maintain performance measurement data systems, including feedback mechanisms, to monitor agreed performance targets and manage the implementation of continuous improvements.
Applications to remain current for 12 months.This work is licensed under a Creative Commons Attribution 3.0 Australia License.