Animal Attendant

**Hanrob Heathcote**:
**Animal Attendant (Pet Boarding) - Full time opportunity**:
At **Hanrob Pet Hotels**, we’re passionate pet people delivering health, happiness, and wellbeing to Aussie pet families. With over 40 years of experience and a national presence, we’re the trusted name in pet boarding and daycare. We’re now looking for a dedicated, hands-on **Full-Time Animal Attendant** to join our passionate **Heathcote Pet Hotel team in Sydney’s Southern Suburbs.**

This is a varied and rewarding role where you’ll be cross-trained across all areas of our pet hotel - from caring for our four-legged guests to providing friendly customer service at reception. You’ll have opportunities to develop your skills, learn new aspects of the business, and progress your career within our national network.

**What’s on offer**:

- Full-time, permanent role - **Tuesday to Saturday roster (38 hours per week)**:

- Varied role with training, career development, and daily work with animals in a supportive team

**What you’ll be doing**:

- Caring for boarding and daycare pets - feeding, grooming support, enrichment
- Conducting health checks and monitoring wellbeing
- Cleaning and maintaining high standards of hygiene across the facility
- Supervising dogs and managing behaviours to ensure safety and comfort
- Delivering excellent customer service at drop-off and pick-up
- Assisting on reception - booking management, enquiries, payments, retail sales
- Supporting your team to ensure smooth day-to-day operations

**What we’re looking for**:

- Previous paid or voluntary experience in animal care, pet retail, dog daycare, vet clinics, or similar
- Confident handling pets of all sizes, with a calm and caring approach
- Strong customer service skills and ability to communicate professionally
- Basic computing skills with the ability to quickly learn new software systems
- Ability to use initiative, seek opportunities to learn, and develop new skills
- Physically fit and comfortable working indoors and outdoors in all weather
- Able to work at pace while maintaining attention to detail
- A good communicator and positive person who enjoys teamwork
- Availability to work peak periods including public holidays, Christmas, Easter and school holiday periods
- Valid driver’s licence and reliable transport (there is no public transport servicing our location during operating hours)
- Desirable (but not essential):_
- Certificate II/III in Animal Studies or related qualification
- Experience in retail sales, reservations, or a fast-paced customer service environment
- Experience in supporting the training and development of other team members
- Please note:_ This is a physically active role requiring the ability to stand, walk, lift, carry, bend, kneel, and handle animals up to 50kg. A Pre-Employment Medical Disclosure will be required to ensure you can safely perform the inherent requirements of the role.

**Why Hanrob?**
- Did someone say pets?
- Join a team of like-minded animal lovers
- Ongoing training and learning opportunities
- Career growth opportunities across our national network
- Free parking
- Employee Assistance Program (EAP)
- Employee discounts on a range of Hanrob products and services

**How to apply**: